Summary
Overview
Work History
Education
Skills
Accomplishments
Language Skills
Hobbies and Interests
Timeline
Generic
Yiyang Lai

Yiyang Lai

Rhodes,Australia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Professional client management expert with solid experience in fostering strong client relationships and driving business growth. Known for strategic approach, adaptability, and effective collaboration within teams to achieve results. Skilled in client communication, project management, and solving complex problems, ensuring client satisfaction and loyalty. Dependable and responsive to evolving business needs, delivering consistent value and outcomes.

Overview

5
5
years of professional experience

Work History

Client Manager

EC Markets
05.2025 - Current
  • Built and maintained strong relationships with retail and institutional clients, providing tailored financial solutions and market insights.
  • Assisted clients with account setup, verification, deposits, and withdrawals while ensuring compliance with regulatory standards (KYC/AML).
  • Guided clients through trading platforms (MT4/MT5) and explained financial products including FX, commodities, indices, and CFDs.
  • Delivered timely market updates and educational support to enhance clients’ trading knowledge and confidence.
  • Collaborated with internal teams (sales, compliance, operations) to resolve client inquiries and technical issues efficiently.

Lobby manager

Bank of China
05.2022 - 12.2022
  • Welcomed and guided customers, ensuring efficient service flow and a positive branch experience.
  • Identified client needs and directed them to appropriate banking products and services.
  • Assisted with digital banking, mobile app usage, and self-service machines to enhance customer adoption of online services.
  • Handled general inquiries and resolved frontline issues while maintaining compliance with bank policies.
  • Supported branch operations by coordinating with relationship managers, tellers, and product specialists.
  • Promoted retail banking products (savings, credit cards, loans, wealth management) through proactive customer engagement.
  • Monitored lobby activity to ensure smooth operations and minimized client wait times.
  • Ensured service quality standards were consistently met, contributing to improved customer satisfaction scores.

Judge Assistant Intern

Civil Division II in The People’s Court of Jintang County
03.2022 - 04.2022


  • Assisted judges in reviewing civil case files, legal documents, and evidence to support case preparation.
  • Learned to use the automation software of the court offices and mastered the process of case processing.
  • Served receipt, judgment and other documents to relevant parties.
  • Observed and recorded courtroom proceedings, ensuring accurate documentation of trial activities.
  • Supported case management by organizing legal documents, scheduling trials, and tracking case progress.
  • Prepared drafts of legal judgments and rulings under the supervision of presiding judges.
  • Communicated with litigants and legal representatives regarding procedural matters and case updates.
  • Gained practical knowledge of civil litigation procedures and judicial decision-making processes.

Paralegal Intern

Sichuan Chengfeng Law Firm
01.2021 - 08.2021


  • Conducted legal research on civil, commercial, and contract law to support case strategies.
  • Drafted and reviewed legal documents including contracts, pleadings, and client correspondence.
  • Assisted lawyers in preparing case files, evidence materials, and court submissions.
  • Attended client meetings and took detailed notes to ensure accurate follow-up and documentation.
  • Monitored legal databases and recent regulatory updates to provide timely case insights.
  • Supported litigation preparation by organizing exhibits, witness statements, and procedural documents.
  • Assisted with administrative duties such as filing, translation, and document management to ensure smooth workflow.
  • Observed trials to gain practical exposure to courtroom procedures.

Education

Master of Marketing - Marketing

University of Technology Sydney
Sydney, NSW
07-2025

Master of Laws -

The University of Sydney
Sydney, NSW
12.2023

Bachelor of Laws -

Inner Mongolia University of Technology
Hohhot, Inner Mongolia
06.2022

Skills

  • Client relationship management, onboarding, and support
  • Market analysis, risk assessment, and data-driven insights
  • Customer analytics and segmentation
  • Brand management and marketing strategy
  • Cross-cultural and international marketing awareness
  • Knowledge of financial regulation, compliance, and corporate law
  • Strong interpersonal, communication, and negotiation skills
  • Critical thinking, problem-solving, and attention to detail
  • Proficient in Microsoft Office, trading platforms (MT4/MT5), and data tools
  • Adaptable team player with creative and innovative mindset

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 8 in the development of sales boosting.
  • Achieved success of trials through effectively helping with documentary preparation, drafting pleadings and brief answers.
  • Resolved product issue through consumer testing.

Language Skills

Chinese
Native or Bilingual
English
Full Professional
Korean.
Elementary

Hobbies and Interests

Painting, Singing, Cooking, and Learning other languages

Timeline

Client Manager

EC Markets
05.2025 - Current

Lobby manager

Bank of China
05.2022 - 12.2022

Judge Assistant Intern

Civil Division II in The People’s Court of Jintang County
03.2022 - 04.2022

Paralegal Intern

Sichuan Chengfeng Law Firm
01.2021 - 08.2021

Master of Marketing - Marketing

University of Technology Sydney

Master of Laws -

The University of Sydney

Bachelor of Laws -

Inner Mongolia University of Technology

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Yiyang Lai