Yiyang Lai
Rhodes,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Professional client management expert with solid experience in fostering strong client relationships and driving business growth. Known for strategic approach, adaptability, and effective collaboration within teams to achieve results. Skilled in client communication, project management, and solving complex problems, ensuring client satisfaction and loyalty. Dependable and responsive to evolving business needs, delivering consistent value and outcomes.
Overview
5
5
years of professional experience
Work History
Client Manager
EC Markets
05.2025 - Current
- Built and maintained strong relationships with retail and institutional clients, providing tailored financial solutions and market insights.
- Assisted clients with account setup, verification, deposits, and withdrawals while ensuring compliance with regulatory standards (KYC/AML).
- Guided clients through trading platforms (MT4/MT5) and explained financial products including FX, commodities, indices, and CFDs.
- Delivered timely market updates and educational support to enhance clients’ trading knowledge and confidence.
- Collaborated with internal teams (sales, compliance, operations) to resolve client inquiries and technical issues efficiently.
Lobby manager
Bank of China
05.2022 - 12.2022
- Welcomed and guided customers, ensuring efficient service flow and a positive branch experience.
- Identified client needs and directed them to appropriate banking products and services.
- Assisted with digital banking, mobile app usage, and self-service machines to enhance customer adoption of online services.
- Handled general inquiries and resolved frontline issues while maintaining compliance with bank policies.
- Supported branch operations by coordinating with relationship managers, tellers, and product specialists.
- Promoted retail banking products (savings, credit cards, loans, wealth management) through proactive customer engagement.
- Monitored lobby activity to ensure smooth operations and minimized client wait times.
- Ensured service quality standards were consistently met, contributing to improved customer satisfaction scores.
Judge Assistant Intern
Civil Division II in The People’s Court of Jintang County
03.2022 - 04.2022
- Assisted judges in reviewing civil case files, legal documents, and evidence to support case preparation.
- Learned to use the automation software of the court offices and mastered the process of case processing.
- Served receipt, judgment and other documents to relevant parties.
- Observed and recorded courtroom proceedings, ensuring accurate documentation of trial activities.
- Supported case management by organizing legal documents, scheduling trials, and tracking case progress.
- Prepared drafts of legal judgments and rulings under the supervision of presiding judges.
- Communicated with litigants and legal representatives regarding procedural matters and case updates.
- Gained practical knowledge of civil litigation procedures and judicial decision-making processes.
Paralegal Intern
Sichuan Chengfeng Law Firm
01.2021 - 08.2021
- Conducted legal research on civil, commercial, and contract law to support case strategies.
- Drafted and reviewed legal documents including contracts, pleadings, and client correspondence.
- Assisted lawyers in preparing case files, evidence materials, and court submissions.
- Attended client meetings and took detailed notes to ensure accurate follow-up and documentation.
- Monitored legal databases and recent regulatory updates to provide timely case insights.
- Supported litigation preparation by organizing exhibits, witness statements, and procedural documents.
- Assisted with administrative duties such as filing, translation, and document management to ensure smooth workflow.
- Observed trials to gain practical exposure to courtroom procedures.
Education
Master of Marketing - Marketing
University of Technology Sydney
Sydney, NSW07-2025
Master of Laws -
The University of Sydney
Sydney, NSW12.2023
Bachelor of Laws -
Inner Mongolia University of Technology
Hohhot, Inner Mongolia06.2022
Skills
- Client relationship management, onboarding, and support
- Market analysis, risk assessment, and data-driven insights
- Customer analytics and segmentation
- Brand management and marketing strategy
- Cross-cultural and international marketing awareness
- Knowledge of financial regulation, compliance, and corporate law
- Strong interpersonal, communication, and negotiation skills
- Critical thinking, problem-solving, and attention to detail
- Proficient in Microsoft Office, trading platforms (MT4/MT5), and data tools
- Adaptable team player with creative and innovative mindset
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 8 in the development of sales boosting.
- Achieved success of trials through effectively helping with documentary preparation, drafting pleadings and brief answers.
- Resolved product issue through consumer testing.
Language Skills
Chinese
Native or Bilingual
English
Full Professional
Korean.
Elementary
Hobbies and Interests
Painting, Singing, Cooking, and Learning other languages
Timeline
Client Manager
EC Markets
05.2025 - Current
Lobby manager
Bank of China
05.2022 - 12.2022
Judge Assistant Intern
Civil Division II in The People’s Court of Jintang County
03.2022 - 04.2022
Paralegal Intern
Sichuan Chengfeng Law Firm
01.2021 - 08.2021
Master of Marketing - Marketing
University of Technology Sydney
Master of Laws -
The University of Sydney
Bachelor of Laws -
Inner Mongolia University of Technology
Similar Profiles
Yang LiuYang Liu
Sales Manager at EC Markets NZSales Manager at EC Markets NZ
Ethan CosmanoEthan Cosmano
Contract Worker at EC PropertiesContract Worker at EC Properties
Julie BillingtonJulie Billington
Senior Accounts Administrator at EC ElectronicsSenior Accounts Administrator at EC Electronics
Wendy Gripal De LeonWendy Gripal De Leon
Sous Chef at Merivale SCGSous Chef at Merivale SCG
Yongjo ChoiYongjo Choi
Yangga at Counter ManagerYangga at Counter Manager