MS software
YIYI YANG
Melbourne,VIC
Summary
Motivated business professional bringing 3 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Hardworking Sommelier skilled in sales, communication and organization. Experienced at building customer base and improving overall wine offerings. Committed to food and beverage safety.
Overview
8
8
years of professional experience
Work History
Business Owner/Operator
Victoria Street Cellars
03.2021 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Greeted customers and helped with product questions, selections, and purchases.
- Kept all building areas and equipment functional and well-organized to promote business performance
Business Owner/Operator
O2 Studio
04.2019 - Current
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 200%.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Improved and boosted brand image by implementing focused marketing campaigns.
School Agency
Joy Travel
10.2015 - 11.2017
- Assist students with their travel issues.
- Informed clients of essential travel information.
- Suggested various packages and amenities to customer, helping each find perfect accommodations to fit personal needs.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Project Assistant Summer Intern
Uniplan Shanghai
06.2015 - 07.2015
- Successfully joined the “Porsche Team” to work along with Porsche China for their auto show planning and operation.
- Interacted with clients professionally by phone, email or in-person to provide information and directed to desired staff members.
- Travel on behalf of the company and met clients as a representative of the team.
Education
Master of IT - Information System
Swinburne University Of Technology
Hawthorn, VICCurrent
Bachelor of Arts - Strategic Communication
Miami University
Oxford, OH 45056, United States12-2017
Skills
- Business Process Optimization
- Strategic Planning
- Sales Tactics
- Operational Analysis
- Wine Expertise
- Account Invoicing
- Supply Ordering and Management
- Customer Relationship Management
Software
SQL
RPA software
Photoshop
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Business Owner/Operator
Victoria Street Cellars
03.2021 - Current
Business Owner/Operator
O2 Studio
04.2019 - Current
School Agency
Joy Travel
10.2015 - 11.2017
Project Assistant Summer Intern
Uniplan Shanghai
06.2015 - 07.2015
Master of IT - Information System
Swinburne University Of Technology
Bachelor of Arts - Strategic Communication
Miami University
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