Yiyi(Linda) Li
Melbourne,VIC
Summary
Graduated design student with rich experiences of retail in cosmetics, cloths and accessories. Fluent in both Chinese(Mandarin) and English. Excellent eye for visual aesthetics paired with clients and products. Operates cash registers and POS systems comfortably. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Adaptable and versatile with competency in processing customer orders efficiently and quickly. Highly poised and dedicated with talent in design principles and programming languages.
Overview
6
6
years of professional experience
Work History
Sales Associate
13DE MARZO (Emily&Steve)
2023.09 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled over 50 cash transactions per day efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve around 30% overall store performance
Web Designer & Retailer Assistant
Minimart
2023.03 - 2024.02
- Designed around 70 visual and graphic images/elements to use on multiple platforms and medias.
- Designed websites, portals and large-scale web applications for multiple clients.
- Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
- Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
- Developed graphic and image assets for both content and digital marketing efforts.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Retailer
ST.STATION
2022.06 - 2023.01
- Excellent skills in communicating with customers and solve suddenly situations and problems
- Recommended complementary purchases to customers, increasing 20% revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored company inventory to keep stock levels and databases updated
- Developed team communications, good ability to collaborate with colleagues
- Understand POS systems and check out process
- Organized stock warehouse with a clear standard and criteria
- During Christmas period, achieved new total sale target of the whole store compare to the previous years.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Receptionist
DSOUL Dance Studio
2022.01 - 2022.05
- Organized 5 social media accounts with comprehensive promotion and operation.
- Provide friendly and high quality service to customers, confidentially handle different situations.
- Develop skills of filming, editing and using different filming equipment, can quickly learn new environments and skills
- High quality team communication and time management to handle over 7 bookings, classes and classrooms per day.
- Design over 10 posters and other promotion medias.
Marketing Intern
EIC Education
2021.10 - 2021.12
- Organized and operated social media accounts
- High standard of communication between teachers, students and staff
- Develop and design events, organizing tasks to other members and collage, finalizing each step to successfully implement the activities
- Evaluate data and events to understand the weakness of the previous ones and improve in future
- Design posters and icons for events.
- Helped with planning and hosting 3 marketing events. Each event contained around 100 students and parents.
- Assisted in creating written, video and image content for marketing channels.
Receptionist
ICUE
2020.11 - 2021.01
- Monitored company inventory to keep stock levels and databases updated
- Maintained energy and enthusiasm in fast-paced environment over 10 hours.
- Offered friendly and efficient service to over 1000 customers, handled challenging situations with ease
- Developed team communications and information for meetings
- Supervised work of contracted employees to keep on task for timely completion
- Worked flexible hours; night, weekend, and holiday shifts
- Served customers and followed outlined steps of service.
Food and Beverage Cashier
Gongcha
2018.04 - 2018.06
- Monitored self-checkout systems and provided assistance or intervention where required
- Utilized product knowledge of foods and beverages to make suggestions to customers
- Operated and sanitized kitchen and food preparation equipment
- Packaged and labeled drink products and orders for to-go counter and drive-through window
- Assisted counter staff in packing ready orders and distributing to customers
- Maintained current knowledge of pre-check and cashiering procedures
- Counted till at beginning of shift to confirm correct starting total
- Greeted over 200 customers per day and communicated effectively to obtain accurate orders
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
Bachelor of Design - Graphic Design, Urban Planning
University of Melbourne
Melbourne, VIC07.2023
Skills
- Product Recommendations
- Advanced communication skill
- Store Opening and Closing
- Inventory control
- Cash Handling
- Fluent in Mandarin and English
- Teamwork and Collaboration
- Supply Restocking
- Customer Service
- Logo and signage design
- Catch the newest trend and develop content
- Stock Photography
- Social Media Management
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Associate
13DE MARZO (Emily&Steve)
2023.09 - Current
Web Designer & Retailer Assistant
Minimart
2023.03 - 2024.02
Retailer
ST.STATION
2022.06 - 2023.01
Receptionist
DSOUL Dance Studio
2022.01 - 2022.05
Marketing Intern
EIC Education
2021.10 - 2021.12
Receptionist
ICUE
2020.11 - 2021.01
Food and Beverage Cashier
Gongcha
2018.04 - 2018.06
Bachelor of Design - Graphic Design, Urban Planning
University of Melbourne
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