Yiying Wang
Summary
I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.
Overview
8
8
years of professional experience
Work History
Operation Officer
Taishin International Bank
07.2022 - 04.2023
- Specialist in syndicate loan preparation and drawdown
- Loan processing and extension
- Bond long/short trading settlement through Austraclear
- Bond REPO transaction on RBA.
Broker Support Officer
Great Southern Bank
08.2021 - 04.2022
- Commence the processing of home loan applications
- Review applications lodged by broker partners for completeness and prepare applications for submission for credit assessment
- Operate broker support process with high attention to detail and understanding of credit policy requirements
- Complete customer verification steps that ensure our responsible lending and regulatory obligations are met
- Provide a high standard of service delivery to our broker partners and ensure the timely processing of loan applications remains within service level agreements.
Personal Banking Advisor
Westpac
10.2018 - 03.2021
- Offer customers a seamless service, including immediate transactional needs, financial information and product knowledge
- Approach and engage with customers as they enter our branches and discuss their needs, utilising and taking advantage of cutting-edge tools and technologies on the process
- Playing a big role in helping customers become accustomed to the new technologies we offer
- Actively promote the financial products when serving customers and deepening customer relationships through quality needs based conversations to explore customers financial needs and goals
- Referring customers to specialist bankers who can have quality needs based conversations to explore customers financial needs and goals.
Teller
Westpac
10.2017 - 10.2018
- Delight and retain customers through responsive and seamless service
- Identify opportunities to help customers meet their financial needs by referring them to the right person
- Grow our customers use of digital
- Consistently process customer transactions accurately and efficiently.
Office Operation assistant
Ironfish
05.2017 - 09.2017
- Meet and greet clients, meeting room management, managing switchboard, assist with event coordination, managing mail and postage distribution, backup for office management when office manager is unavailable, assist with developer and clients inquiry.
Store Supervisor
Braun Büffel
07.2016 - 12.2016
- Responsible for the daily running of stores
- Ensure promotions are accurate and in compliance with company standards
- Manage retail staff, among which includes people working on the floor
- Identify market trends that appeal to customers
- Utilize computers to record sales figures, for data analysis and forward planning
- Help, drive, motivate, and encourage retail sales staff to achieve sales targets
- Handle customer complaints, issues and questions.
Sale Associate
Braun Büffel
01.2016 - 06.2016
- Present and sell merchandise in a professional and proficient manner through passion, product knowledge and brand story-telling
- Utilized strategic selling skills to assist and provide excellent customer service
- Utilized client development and skills in achieving or exceeding sales targets and meeting shop's objectives.
Intern
AMP Capital
06.2015 - 09.2015
- Launched a marketing project for developing awareness of Macquarie Centre
- Assisted with the implementation of social media marketing strategies on multiple platforms
- Assisted with, monitor and review marketing initiatives.
Education
Bachelor of Arts - Marketing Major
Macquarie University
12.2015
Skills
- Team Work: Able to relate to individuals and form relationships quickly whilst able to work on own initiative I know how to share my thoughts, ideas and feelings, as well as, listen respectfully to others
- Marketing: Conceiving, planning and implementing marketing principles to improve business performance
- Leadership: I am a team player and I love to inspire other team members to achieve the common goal Eg I have successfully leaded a team of 20 volunteers to launch a marketing project at AMP Capital
- Communication Skills: Presentation of ideas to various levels of audience using a comprehensive range of communication skills During my time in banking industry, I utilize communication skills in cross-culture context I am able to connect and show respect to customers from different backgrounds
- Customer Service: Understanding customers need is the key to serve them well I improved my customer service by working in banking industry and luxury retail
Timeline
Operation Officer
Taishin International Bank
07.2022 - 04.2023
Broker Support Officer
Great Southern Bank
08.2021 - 04.2022
Personal Banking Advisor
Westpac
10.2018 - 03.2021
Teller
Westpac
10.2017 - 10.2018
Office Operation assistant
Ironfish
05.2017 - 09.2017
Store Supervisor
Braun Büffel
07.2016 - 12.2016
Sale Associate
Braun Büffel
01.2016 - 06.2016
Intern
AMP Capital
06.2015 - 09.2015
Bachelor of Arts - Marketing Major
Macquarie University
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