Yi Ying Shasta Ren
SINGAPORE,Singapore
Summary
I am a recent university graduate seeking an opportunity to apply my skills in customer service and guest relations. Fluent in English, Mandarin, and Cantonese, with basic proficiency in Korean, I can communicate effectively across diverse cultures. With experience in guest relations and a strong commitment to professionalism, I excel in fast-paced environments, demonstrating adaptability, problem-solving skills, and a focus on delivering exceptional service. Known for my strong communication abilities and reliability, I am eager to bring my dedication and enthusiasm to a role where I can grow and contribute effectively. Thank you sincerely for considering me for this opportunity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail and Store Manager
Slow Dance
06.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Assistant Event Coordinator
Asia Oasis Event - Your Family Cafe
12.2022 - Current
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Enhanced event attendee satisfaction by effectively coordinating logistics and managing event timelines.
- Conducted post-event evaluations to identify areas for improvement, ensuring continuous growth and development as an Assistant Event Coordinator.
- Coordinated with over vendors and event contributors, caterers and transportation services.
- Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
- Brainstormed and implemented creative event concepts and themes.
- Trained and supervised event staff to complete tasks on time.
Tertiary Student Assistant
Port Melbourne Secondary College
09.2024 - 10.2024
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Facilitated a positive learning environment by providing support services to students in need.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Bubble Tea Barista
Chatime Bubble Tea
01.2022 - 12.2023
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Tutor, Special Needs Students
Kids Space Homework Club
05.2022 - 12.2022
- Developed strong relationships with students and their families, fostering open communication channels to address individual concerns and progress updates.
- Managed challenging behaviours effectively by implementing clear expectations, and positive reinforcement strategies within the classroom environment.
- Contributed to a positive learning environment for all students by fostering a culture of inclusivity, empathy, and respect throughout the entire school community.
- Provided one-on-one tutoring sessions for students struggling in specific subject areas, resulting in improved academic performance and overall confidence.
Barista and Team Supervisor
Your Family Cafe
01.2018 - 12.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista and Crew Trainer
Cross Road's McDonald's
01.2020 - 12.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Volunteer
Bread Top
01.2017 - 01.2018
- Maintained high standards of cleanliness, adhering to strict hygiene regulations in all aspects of food handling and preparation.
- Delivered exceptional customer service by addressing guest concerns promptly and professionally.
- Contributed to kitchen efficiency by aiding with inventory management and restocking supplies as needed.
- Performed dishwashing duties, ensuring that all equipment was sanitized and ready for use during busy periods.
- Portioned and wrapped food for other food organisations
Education
Bachelor of Arts - Psychology
The University of Melbourne
Parkville, VIC12-2024
High School Diploma -
Glenunga International High School
Glenunga, SA12-2021
No Degree -
Unley Primary School
Unley, SA12-2017
Skills
- Proficient in Microsoft Office Suite
- Shift scheduling
- Customer service management
- Outstanding communication skills
- Work Planning and Prioritisation
- Multi-tasking
- Work effectively under pressure
- Adaptability
- Active listening
- Problem-solving
- Critical thinking
- Strong work ethic
- Professional appearance
- Guest relations management
- Foreign language proficiency
- Food safety
- Multitasking Abilities
- Reliable and responsible
Certification
- Certificate 3 in Business, 12/31/21, The Marden Senior College and The Access Open College
- Food Handling License, Do Food Safely, Department of Health, Victoria
- Working with Children Checks, Working with Children Check, Victoria Government
References
- Ruby Opozda-Westley, Mentor Group Teacher, ruby.opozda-westley@gihs.sa.edu.au, 0404 788 468
- Janet Chua, Your Family Cafe, yourfamilycafe@gmail.com, 0420 841 977
Timeline
Tertiary Student Assistant
Port Melbourne Secondary College
09.2024 - 10.2024
Retail and Store Manager
Slow Dance
06.2024 - Current
Assistant Event Coordinator
Asia Oasis Event - Your Family Cafe
12.2022 - Current
Tutor, Special Needs Students
Kids Space Homework Club
05.2022 - 12.2022
Bubble Tea Barista
Chatime Bubble Tea
01.2022 - 12.2023
Barista and Crew Trainer
Cross Road's McDonald's
01.2020 - 12.2021
Barista and Team Supervisor
Your Family Cafe
01.2018 - 12.2022
Volunteer
Bread Top
01.2017 - 01.2018
Bachelor of Arts - Psychology
The University of Melbourne
High School Diploma -
Glenunga International High School
No Degree -
Unley Primary School
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