Yizheng He
MELBOURNE,VIC
Summary
Professional caterer proficient in catering operations and guest services. Experienced in managing large events, intimate gourmet catering and afternoon tea service. Successful in building relationships with clients to increase loyalty and repeat business.
Ability to successfully handle multiple priorities with a positive attitude during team assignments. Willingness to take on additional responsibilities to achieve common team goals.
Overview
2
2
years of professional experience
Work History
Drink Maker
Top Tea
01.2021 - 07.2023
- Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
Catering Server
06.2022 - 07.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetisers, delivered entrees, and refilled beverages for banquet guests.
- Loaded and unloaded tableware, catering supplies, and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to the seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with the formality and specifications of each event.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Provided friendly, courteous service to create memorable moments for guests
Education
Bachelor of Engineering(Honours) - Electronic And Computer Systems Engineering
RMIT University
Melbourne, VIC06.2026
Bachelor of Software Engineering (Honours) - Software Engineering
Deakin University
Burwood, VIC11.2022
Skills
- Cool Under Pressure
- Adaptable and Flexible
- Customer Service and Rapport
- Documentation Editing
- Stamina and Endurance
- Patron Experiences
- Order Management
- Code Programming
- Team Collaboration
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Catering Server
06.2022 - 07.2022
Drink Maker
Top Tea
01.2021 - 07.2023
Bachelor of Engineering(Honours) - Electronic And Computer Systems Engineering
RMIT University
Bachelor of Software Engineering (Honours) - Software Engineering
Deakin University
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