Y Nhi Mai
Sydney,NSW
Summary
Experienced and versatile professional with a proven track record in the hospitality industry, offering expertise in hotel receptionist, retail assistant, and housekeeping supervisor roles. Adept at providing exceptional customer service, ensuring guest satisfaction, and maintaining high standards of cleanliness and organization. Strong interpersonal and communication skills, with a keen eye for detail and a commitment to delivering a seamless guest experience. Skilled in multitasking, problem-solving, and collaborating with diverse teams. Seeking a challenging position to leverage skills and experience to contribute to the success of a dynamic hospitality organization.
Overview
3
3
years of professional experience
Work History
Hotel Receptionist
MGSM Hotel Macquarie
05.2022 - 02.2023
- Welcome guests upon their arrival, and explain hotel policies and procedures.
- Collected guest information, room deposits, fees, and payments, and gave and returned key cards.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Be flexible and adaptable to handle unexpected situations, such as handling demanding guests, and make quick decisions to ensure customer satisfaction and pleasure.
- Answered phone within 2 minutes throughout shift, following strict customer service and satisfaction guidelines.
- Maintaining asecure environment by monitoring the lobby area, ensuring safety and security by only authorized individuals entering restricted areas.
Beauty Retail Assistant
Swarovski
12.2021 - 04.2022
- Greeting customers, listening and understanding customer preference for the jewellery products available in the store and helping customers to choose suitable jewellery items
- Upselling products by providing matching items or complementary accessories
- Provide options, information on trends, jewellery care, and maintenance of each item and highlight various jewellery pieces' unique qualities and beauty.
- Be knowledgeable about different sizing methods, cleaning techniques, and storage recommendations, educate customers on item care and help them preserve their purchases' quality and longevity.
- Handle cash and credit card transactions and issue receipts.
Hotel Housekeeping Manager
IHG Hotels
01.2021 - 10.2021
- Hiring and training to ensure the highest cleanliness standards.
- Creating a meeting on the weekend to motivate the team and address staffing issues and ensure health and safety compliance for employees by training staff on safety protocols
- Scheduling shifts for employees such as housekeeping, houseman, supervisors, and public area, managing the budget of supplies and equipment expenses and calculating salaries at the end of the day.
- Checking dirty rooms, full service or guest requirements and updating the front desk
- Ordering amenities for staff such tea, coffee, milk or sheets and lines and clean chemistry.
- Checking and making sure the cleanliness around the hotel, such as public area, lobby area, guest rooms, corridors
Retail Assistant
Mobile Expert
06.2020 - 11.2020
- Greeting customers, understanding customers' needs and wanting to offer them the best option and suitable product recommendations.
- Increased sales by 10%
- Explaining and developing a comprehensive understanding of the mobile phone cases and updating the late features, pricing, promotions, trends
- Used POS system to process sales, returns, online orders, and gift card activations.
- Keep the store clean and ensure a positive shopping experience.
Coffee All Rounder
Empire Coffee
01.2020 - 04.2020
- Help barista make coffee shots if the shop was busy
- Greet customers, provide accurate information about foods and espresso-based drinks, take orders, handle cash, credit card transaction, and issue receipts.
- Ensure the cleanliness of coffee shop's area.
Education
Bachelor of Commerce - Marketing Management And Research
Macquarie University
Sydney, NSW12.2023
Skills
- Customer Services and Hospitality
- Product and Service Sales
- Active Listening and communication skills
- Time management and problem solving
- Multitasking, flexibility and adaptability
- Technology proficiency
Hobbies
I am a beauty and fashion lover, so I enjoy changing and creating visually pleasing arrangements in my daily life. I constantly stay updated on fashion and beauty trends. Additionally, I feel immense joy when I have the opportunity to showcase and update my photos on social media platforms. I can spend entire days researching and studying lighting techniques and Photoshop skills to capture and share moments of beauty with others, all while indulging my creativity.
Timeline
Hotel Receptionist
MGSM Hotel Macquarie
05.2022 - 02.2023
Beauty Retail Assistant
Swarovski
12.2021 - 04.2022
Hotel Housekeeping Manager
IHG Hotels
01.2021 - 10.2021
Retail Assistant
Mobile Expert
06.2020 - 11.2020
Coffee All Rounder
Empire Coffee
01.2020 - 04.2020
Bachelor of Commerce - Marketing Management And Research
Macquarie University
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