YOBAN SHRESTHA

• Providing IT support and technical issue resolution to end users via email, phone, and web involves a range of tasks and responsibilities to ensure that users can effectively use their technology resources Supporting and managing users on Active Directory and Office 365 portal
• Computer configuration, installation, assembly, disassembly, and upgrades for IT support and infrastructure management
• Configuring hardware settings such as BIOS/UEFI and device boot order Performing Windows OS installation, upgrade and deployment as required
• Supporting and handling end users reported Problems and incidents involves various steps to ensure that issues are resolved efficiently, and users can resume their work with minimal disruptions
• Troubleshooting remotely using TeamViewer or other remote desktop applications in IT support to resolve issues on a user's computer or device
• Using ticketing systems to manage and process support actions upon requests
• File servers and Network Attached Storage (NAS) devices and sharing in both workgroup and domain environments setup and management of these resources differ between the two environments
• Backup Technology: Proficient in various backup technologies, including server backup, cloud backup, and image backup, to safeguard critical data and ensure data availability in various scenarios
• Setting Up Image Backup and Performing Full Restore: Proficient in implementing image-based backup strategies, encompassing complete snapshots of systems, applications, and data
• Capable of setting up regular image backups and executing full system restores to ensure business continuity and system reliability.

· Providing IT support and technical issue resolution to end users via email, phone, and web involves a range of tasks and responsibilities to ensure that users can effectively use their technology resources Supporting and managing users on Active Directory and Office 365 portal.

· computer configuration, installation, assembly, disassembly, and upgrades for IT support and infrastructure management. Configuring hardware settings such as BIOS/UEFI and device boot order Performing Windows OS installation, upgrade and deployment as required

· Supporting and handling end users reported Problems and incidents involves various steps to ensure that issues are resolved efficiently, and users can resume their work with minimal disruptions.

· Troubleshooting remotely using TeamViewer or other remote desktop applications in IT support to resolve issues on a user's computer or device. Using ticketing systems to manage and process support actions upon requests.

· File servers and Network Attached Storage (NAS) devices and sharing in both workgroup and domain environments setup and management of these resources differ between the two environments.

· Backup Technology: Proficient in various backup technologies, including server backup, cloud backup, and image backup, to safeguard critical data and ensure data availability in various scenarios.

· Setting Up Image Backup and Performing Full Restore: Proficient in implementing image-based backup strategies, encompassing complete snapshots of systems, applications, and data. Capable of setting up regular image backups and executing full system restores to ensure business continuity and system reliability.