Yogalakshmi Jothiram
Sydney,Australia
Summary
Seasoned IT professional with over 8 years of extensive experience in the field of Information Technology and Software Testing. Demonstrated expertise in troubleshooting, defect management, and ensuring quality assurance across diverse projects. Proficient in various testing methodologies, including manual and automated testing, with a strong track record of delivering high-quality software solutions. Proven ability to collaborate effectively with cross-functional teams and stakeholders to achieve project objectives. Adept at analyzing requirements, executing test cases, and managing defects to ensure seamless project delivery. Passionate about staying updated with emerging technologies and methodologies to drive continuous improvement and innovation.
Overview
8
8
years of professional experience
Work History
Senior Quality Analyst
Campfire Digital Services
07.2022 - 11.2023
- Engaged in the development of Liferay Applications for the Port of Brisbane project, encompassing content authoring, template configuration, widget customization, fragment integration, and page setup.
- To create and implement various test strategies and monitor any possible issue in the system
- Tested more than 40+ screens as per Figma designs in multiple devices and browsers as well
- To understand the bug by analyzing execution log and codes and ensured that the product is bug free
- Experienced in checking server logs in Kibana
- To ensure that system delivers the expected quality of project with user friendly functional execution and GUI support
- To perform testing by tools and platform like Postman for API and Performed performance testing in JMeter in multiple scenarios including User registration , OAuth etc.
- Feature Test Validation, Defect Tracking and leads to closure to ensure product quality
- To perform unit testing on each functionality and analyze the bugs
- Analyzing Requirements and creating Test Strategy/ Test Plan for feature test.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated effectively with cross-functional Agile teams, participating in sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Applied Scrum principles to prioritize tasks, manage backlogs, and ensure timely delivery of features in iterative development cycles.
Senior Quality Analyst
Campfire Digital Services
07.2022 - 11.2023
- Created and achieved product quality objectives and met product specifications
- Analyzed and tested different builds to identify, trace and help resolve bugs
- Worked on multiple projects in DOE like Teacher Accreditation, Global Search, SWS, Staff Noticeboard, SINSW and performed functional, regression, performance and OAuth testing in these applications
- Have good experience on AEM application like authoring the contents and components based on user stories and testing the published components
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges
- Having frequent meetings with product owners and business analyst to understand the business requirements and getting Figma designs in order to prepare the test cases
- Strong knowledge on testing the application in different browsers and devices including mobiles and tabs
- Conducted thorough testing of API endpoints using Postman, utilizing test data collections across various environments including SIT, Stage, and Pre
- Designed, documented and executed test scenarios to identify bugs in the application and updating them in the Jira and assigning back to developers to fix it and reverify them to make sure bugs has been fixed and exiting functionalities are working as expected
- Involved in planning and execution of the regression testing for various releases and conducting impact analysis.
- Attending daily stand-up calls to understand the changes being implemented in the current sprint.
- Enhanced customer satisfaction by conducting root cause analyses and implementing corrective actions for reported issues.
Test Analyst
Hewlett Packard Enterprise
12.2015 - 05.2022
- Developed and implemented diverse test strategies to proactively identify and address potential issues within the system.
- Conducted User Acceptance Testing (UAT) in collaboration with business stakeholders, ensuring alignment with project objectives and validating results.
- Performed comprehensive Functional Testing, meticulously identifying and documenting bugs before assigning them to the development team for resolution.
- Utilized Jira to log bugs with detailed test results, effectively tracking their progress until resolution by the development team.
- Orchestrated System Testing (ST), System Integration Testing (SIT), and end-to-end Sanity Testing to ensure robustness and readiness of applications for production.
- Compiled comprehensive test result documents encompassing both pass and failure scenarios, facilitating clear communication and decision-making.
- Managed data files and monitored system configurations to uphold data integrity standards.
- Led testing efforts as a Test Lead, coordinating activities, delegating tasks, and providing mentorship on testing best practices and methodologies.
- Mentored junior testers through tailored training sessions, enhancing team proficiency and efficiency in testing techniques and tools.
- Validated the effectiveness of monitoring tools such as Datadog and Splunk, ensuring reliable performance monitoring and issue detection.
- Actively participated in Agile methodologies, contributing to all Scrum ceremonies and fostering collaborative development practices.
Salesforce Support Analyst
Hewlett Packard Enterprise
12.2015 - 05.2022
- Provided support through HPSM, email, and chat to internal customers and end-users.
- Managed mission-critical support by elevating tickets to the IT department.
- Administration and Support of all Salesforce platforms including managing user setup, profiles and roles, reports and dashboards, customization of objects, fields, record types, page layouts and validation rules etc..
- Technical troubleshooting of Salesforce integrated tools like Entitlement Systems, Solid, SAP, Project Generated, Sandy, IGSO.
- Maintained data files and monitored system configurations to ensure data integrity.
- Offered remote desktop support based on established Standard Operating Procedures (SOPs).
- Identified, evaluated, and prioritized customer problems and complaints.
- Participated in ongoing training and departmental development activities.
- Performed a lead role in managing the team to deliver projects on time, including onboarding new members.
- Provided necessary training sessions to accelerate onboarding and enhance team proficiency.
- Led the team in HP Application testing for every release, addressing functionality issues and conducting maintenance updates.
- Analyzed requirements thoroughly, updating the traceability matrix, executing test cases, and managing defect updates within ALM.
- Responsible for troubleshooting issues in Salesforce (SFDC) and meticulously updating defects in tickets with corresponding test results.
- Circulated downtime information proactively to users and took the lead in the change management process, providing training to the team.
Education
Bachelor of Computer Application -
University of Madras
Chennai, India05.2015
Skills
- HPSM
- SFDC
- AEM
- Agile
- Liferay
- Salesforce
- Service Now
- Jira
- Confluence
- Datadog
- JMeter
- Postman
- SQL
- SFDC Developer Console
- Powerpoint
- Splunk
Timeline
Senior Quality Analyst
Campfire Digital Services
07.2022 - 11.2023
Senior Quality Analyst
Campfire Digital Services
07.2022 - 11.2023
Test Analyst
Hewlett Packard Enterprise
12.2015 - 05.2022
Salesforce Support Analyst
Hewlett Packard Enterprise
12.2015 - 05.2022
Bachelor of Computer Application -
University of Madras
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