Customer Support Coordinator
Big Fields
02.2024 - 06.2024
Yogender Kumar
Customer Service Associate
Melbourne,Victoria
Timeline
Personal Support Worker
Sherwood Care
09.2023 - 02.2024
Customer Service Associate
Dolce Desserts
02.2022 - 09.2023
Master of Arts - Fashion Management
Birmingham City University
01.2022 - 01.2023
Bachelors of Technology - Textile Engineering
Kurukshetra University
07.2015 - 06.2019
Work History
Customer Support Coordinator
Big Fields
London, England
02.2024 - 06.2024
- Conducted regular quality control checks to maintain strict adherence to food safety regulations.
- Stocked shelves efficiently, ensuring product availability and reducing restocking time.
- Maintained a clean and organized store environment for optimal shopping experience.
- Excellent communication skills, both verbal and written.
- Assisted in-store promotions to increase awareness of featured products resulting in higher sales.
- Operated till and transactions by POS and as well as cash accurately, minimizing errors and processing transactions quickly.
- Assisted customers in locating desired products, increasing overall sales and customer satisfaction.
Personal Support Worker
Sherwood Care
London, England
09.2023 - 02.2024
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Customer Service Associate
Dolce Desserts
Birmingham, England
02.2022 - 09.2023
- Worked as an in-staff kitchen worker preparing orders and serve customers.
- Maintained clean dining areas, restroom, and workstations by routinely sweeping and moping.
- Attending to customers and handling payments via POS system as well as cash fulfilling over 100+ orders per shift.
- Swiftly and professionally addressed any customer's complaints, escalating to management when requested.
- Worked with my team to maintain smooth operations and high standards of customer service during high volume rushes and helped in keeping the stock updated, inventory management.
- Worked flexible hours across night, weekend, and holiday shifts.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Education
Bachelors of Technology - Textile Engineering
Kurukshetra University
India 07.2015 - 06.2019
Master of Arts - Fashion Management
Birmingham City University
United Kingdom 01.2022 - 01.2023
Skills
- Customer Satisfaction
- Maintaining Clean Work Areas
- Customer Inquiries
- Customer Needs Assessments
- Billing Procedures
- Inventory Accuracy
- Store Opening
- Staff Support
- Customer Service and Assistance
- Safety Regulations
- MS Office Proficiency
- Retail Marketing
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
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