Yogesh Dixit
Blakeview,SA
Summary
Dedicated IT Support Engineer with over 7 years of experience in delivering high-quality technical support and maintaining robust IT infrastructures. Proven expertise in incident management, network support, and IT infrastructure management within fast-paced environments. Adept at troubleshooting, resolving complex technical issues, and ensuring seamless operations for both e-invoicing platforms and disability service organizations. Strong background in database administration, information security, and service level management. Committed to leveraging technical acumen and problem-solving skills to support organizational objectives and enhance user satisfaction.
Overview
12
12
years of professional experience
Work History
IT Support Engineer
9d Homecare PTY LTD
Adelaide, SA
02.2024 - Current
- Provide technical training and guidance on operating systems and procedures.
- Perform network packet analysis to diagnose and resolve network issues.
- Monitor and optimize network infrastructure performance.
- Monitor and troubleshoot network traffic, capacity, and system security.
- Manage backups and restore files according to policy.
- Diagnose and resolve technical issues related to hardware, software, and network configurations.
- Define and enforce security and software compliance policies.
- Lead and coordinate teams in the development and integration of information systems.
IT Support Engineer
Training Education and Mission (TEAM) Pty Ltd
Adelaide, SA
11.2023 - 02.2024
- Diagnosed and resolved technical issues, including installation, maintenance, and troubleshooting of IT systems, software, and hardware.
- Tested and implemented security measures to protect digital assets and enhance network security.
- Evaluated and maintained network infrastructure for optimal performance, supporting educational activities.
- Collaborated with vendors to diagnose and repair server, software, and hardware issues.
- Supported compliance with IT security and software policies to safeguard infrastructure.
- Liaised with users and management to ensure adherence to standards and quality control procedures.
IT Support Engineer
9d Homecare PTY LTD
Melbourne, VIC
01.2023 - 07.2023
- Provide technical training and guidance on operating systems and procedures.
- Perform network packet analysis to diagnose and resolve network issues.
- Monitor and optimize network infrastructure performance.
- Monitor and troubleshoot network traffic, capacity, and system security.
- Manage backups and restore files according to policy.
- Diagnose and resolve technical issues related to hardware, software, and network configurations.
- Define and enforce security and software compliance policies.
- Lead and coordinate teams in the development and integration of information systems.
Senior Integration Consultant
Basware India Private Ltd
Chandigarh, UT
06.2012 - 11.2019
- Assist to perform all installations in operating and procedure room and perform regular assessment of technology and provide support to all sales team.
- Provide technical services for all project closures and provide support to all sales activities and design required training programs and materials.
- Provide an efficient interface for all design requirements.
- Performed root cause analysis and implemented corrective actions as required for automate flow of Invoices.
- Communicated with other team members to enhance process and performance.
Supervised a team of 5 Technical Consultants. - Monitored the flow of Invoices from start till end and trying to clear stuck invoices found, if any.
- Monitor the flow of service enhancements deployed by Production team.
- Provide solutions/Clarifications to our customers which come through support.
Education
Master's - Information Technology
La Trobe University
Bundoora, VIC07-2021
Bachelor of Technology - Electronics And Communications Engineering
Punjab Technical University
Jalandhar, IN05-2011
Diploma - Electronics And Communications Engineering
Punjab State Board of Technical Education
Ajitwal, IN05-2008
Skills
- Incident Management
- IT Infrastructure
- Information Security
- Database Administration
- Service Level Management
- Quality Assurance
- Team Collaboration
- Customer Service
Accomplishments
- A research & development work had been carried out at Basware GMBH, München, Germany. This R&D was based upon the virtual printer (an E-Invoice processing technology) using Java Regular Expressions. This was all about the development of an automation system for E-Invoice processing.
- Received Employee of the Quarter in 2013 after successfully implementing the solution to the customer before the desired time frame.
- Received Employee of the Quarter in 2016 after successfully resolved the customer escalation & implemented the desired changes within the desired deadline by the customer with less than two percent of errors.
Timeline
IT Support Engineer
9d Homecare PTY LTD
02.2024 - Current
IT Support Engineer
Training Education and Mission (TEAM) Pty Ltd
11.2023 - 02.2024
IT Support Engineer
9d Homecare PTY LTD
01.2023 - 07.2023
Senior Integration Consultant
Basware India Private Ltd
06.2012 - 11.2019
Master's - Information Technology
La Trobe University
Bachelor of Technology - Electronics And Communications Engineering
Punjab Technical University
Diploma - Electronics And Communications Engineering
Punjab State Board of Technical Education