Hi, I’m
Yogeshwaran Balan
Human Resources Practitioner
Adelaide,SA
Summary
Proactive HR Professional with 15 years of experience in working closely with Business leaders and Management teams to deliver HR interventions such as Talent recruiting and selection, Performance Management, Business Restructure programs, Reward interventions, Pay modeling, Policy implementation, Job Evaluations
Overview
16
years of professional experience
Work History
Natwest Group (erstwhile RBS)
Talent Acquisition Consultant - AVP
07.2024 - 12.2024
Job overview
- Redefining hiring strategies for NWG India - PWD hiring
- Managing end to end hiring for Banking Operations
- Accountable for campus volume hiring across India
- Device plans around internal mobility and talent management to re purpose talent
- Currently hiring for personal banking, corporate banking and wealth management operations across levels
- Device hiring plans with business leaders, strategies on hiring sources and channels
- Functionally led a team of 6 in TA
- Business relationship and stakeholder management on the current and forecast hiring
- Front end with business on hiring strategies and plan for the calendar year
- Led Branding activities for internal job opportunities for talent rotation and talent management propositions
- Ideate and device India roadmap for the TA delivery program
- Supported management in developing and implementing TA policies and procedures.
Natwest Group (erstwhile RBS)
Reward Consultant – Associate Vice President
09.2023 - 06.2024
Job overview
- Building and providing technical expertise around Reward policies, Pay processes
- Managing the annual salary and bonus processes in Agile ways of working
- Conduct Assurances and checks for final Pay delivery
- Project managing India reward programs
- Redefinition of Creche benefit guidelines
- Policy health checks and updation
- Supporting the implementation of policies
- Preparing papers for senior stakeholders, boards members and committees
- Lead Wellbeing agenda for India; Council formation and lay roadmap for the year 2024
- Manage Wellbeing events such as (pro bono) Health check up camps and Eye check-up camps (Gurugram, Bengaluru, Mumbai and Chennai)
- Organise Family Day events across locations (Gurugram, Bengaluru, Mumbai and Chennai)
Natwest Group (erstwhile RBS)
Customer service and operations Delivery manager – HR | Associate Vice President
11.2022 - 09.2023
Job overview
- Leading the team accountable for managing colleague queries, escalations and complaints as part of the global people connect query management channel strategies for an employee base of ~14000 across Gurgaon, Chennai, Mumbai, Bengaluru locations
- Problem solving by engaging with Tier 2 / 3 teams within HR and external vendors for efficient closures
- Led cross country Change management projects; projects that includes process transition in and transition out of UK
- Led entity mergers and legal entity changes ensuring HR statutory compliances are met, policies are updated, Employee comms and employee beneficiary letter are provided
- Worked with labour authorities such as PF, NPS, Ministry of Corporate affairs, Labour Welfare Fund, ESIC for smooth mergers and maintain employee life cycle
- Worked with internal support teams such as Finance, Legal, Tax, Supply Chain for entity related continuum
- Led a team that is accountable for creation and maintenance of personal files of employees PAN India; Ensuring legal statutory compliance of employee records both physical and electronic and Supporting audit requirements for compliance
- Led a ‘Archie’ HR Chatbot portfolio that supports India region ~14000 colleagues
- Working with teams for a robust corrective action and preventive actions (CAPA) to avoid repeated occurrences / errors
- Identify process gaps, knowledge gaps and work with respective functional managers for building more robust process, Focus on continuous improvement on colleague experience
- Managing complex stakeholder relationships, internally and externally, making sure that delivery is in line with the operational requirements and aligned to customer and business needs
- Manage and lead a team of 25 (direct reportees)
- Teams spread across People Connect HR Helpdesk, Business records Management
- Managing KPI’s and SLAs for the team, Responsible for mentoring, coaching, upskilling career conversations, performance management and Learning & development
- Leveraging NPS (Net Promoter Score) analysis for agents to improve consistency of query resolution
- Accountable for gate keeping for data management in Workday Core transactions
- Spearheaded innovation projects such as E- nomination (Digitalisation of manual nomination process of Gratuity, Life & accident Insurance, full and final settlement
- Digitalising ex-employee mailbox
- Managing third party vendor for managing ex-employee files
- Deploying expertise in system, process, product or customer proposition impacts on the operation
- Ensuring successful deployment of changes to systems, providing business system support and managing communication with the business
- Accountable for setting up Quality standards for the talent operations and responsible for quality auditing hires, contracts and other recruitment related letters
- Accountable for Business Records management ensuring 100% compliance in personnel files
- Accountable for overseeing the functions overall risk and AYIC compliance; Part of the risk & compliance committee internal to CS India
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
Natwest Group (erstwhile RBS)
Talent Acquisition Consultant
12.2021 - 11.2022
Job overview
- Managing end to end hiring for Retail Banking
- Accountable for campus volume hiring across India (Banking analysts ~800 nos)
- Device plans around internal mobility and talent management to re purpose talent
- Redefinition of Secondment & IJP policy and guidelines
- Hired across managerial levels in the organisation
- Currently hiring for personal banking, corporate banking and wealth management operations across levels
- Device hiring plans with business leaders, strategies on hiring sources and channels
- Functionally led a team of 6 in TA
- Business relationship and stakeholder management on the current and forecast hiring
- Front end with business on hiring strategies and plan for the calendar year
- Led Branding activities for internal job opportunities for talent rotation and talent management propositions
- Accountable for deploying Mobility Hub – Bankwide project (an initiative supporting colleagues at-risk through redeployment)
- Responsible for understanding the global employment processes and policies and device India model; Responsible for process definitions and maps
- Training the team on the new process and frequently equipping them on the changes
- Facilitation of Career workshop; Talent management within the bank with the pool of impact staff; Conduct CV reviews and recommendations
- Provide trusted advice to the staff at risk including senior management
- Accountable for the launch of Reskilling program (an initiative to cross train & employ non tech staff in technology business)
- Ideate and device India roadmap for the program
- Accountable for the impactful communication related to the project
- Involved in selection of hiring partners and engaging in hiring process
Natwest Group (erstwhile RBS)
HR Consultant
11.2014 - 03.2021
Job overview
- Accountable for delivering Pay for ~ 8000 staff across RBS India including Senior management which includes planning Pay model for the year; defining RACI, Market bench marking activity for deriving Pay ranges; Job matching activity; Pay and award finalisation with the allocated budgets; Pay and Bonus review with business leaders
- Bonus grid formulation; Pay modelling; Deriving Pay principles; communication; query management
- Stakeholder management with guidance and advise throughout the exercise
- Sensitising and educating Line managers with respect to the pay intervention carried out
- Lead for Performance Management for RBS India
- Accountable for designing and delivering the new Performance Management model across India businesses
- Designing roadmap for performance management with various milestones and timelines
- Embedding new HR tool – Workday on Performance Management
- Educating managers and senior leadership on the new model and ways of working
- Lead change management projects for India which includes roles redundancies, restructuring, redeployment, cross country movements, Intra city movements and transitions
- Lead project that involved entity mergers
- Lead projects that involved policy mergers
- Accountable to carry out redeployment activities, mutual severance agreement conversations, exit of staff in line with Indian labour laws
- Design and implement the OD principles
- Front faced business with Job evaluation requests
- Used Hays methodology to evaluate the job
- Responsible to evaluate jobs at all levels
- Organised roadshows for GPTW campaigns
- Organised roadshows for Workday launch
Natwest Group (erstwhile RBS)
Learning Consultant
03.2011 - 10.2014
Job overview
- This role is to partner with technology services India and cater to the learning needs for the business
- Customer relationship Management role, front ending L&D with the business and help them address their potential gaps through the training recommendations for ~ 2000 staff
- Policy definition on Professional Qualification certification reimbursements
- Managed talent management program right from identifying, developing and monitoring individual development programs for high potential employees
- Identifying Training Needs, Design and delivery of Induction, training budgeting, MI analysis and reporting
- Conceptualized and developed L&D initiatives for improving productivity, building capability and quality enhancement, Policy redefinitions
- Organised Inhouse MBA batches for the top talent across location Gurugram, Delhi and Chennai
Natwest Group (erstwhile RBS)
Learning Coordinator
01.2010 - 02.2011
iSOFT PVT LTD
HR OFFICER
11.2008 - 01.2010
Education
Madras Christian College, Chennai, India
Master of SocialWork from Human Resource Management
05.2008
Skills
- Negotiation
- Influencing
- Critical Conversation
- Coaching
- Consulting
- Advise & Policy Making
- Change Management & Transitions
- Social media recruiting
- Job posting optimization
- Employer Branding
- Campus Hiring
Personal Information
- Nationality: Indian
- VISA: 491-Skilled Migrant
- Languages Known: English, Tamil, Hindi
Timeline
Talent Acquisition Consultant - AVP
Natwest Group (erstwhile RBS)
07.2024 - 12.2024
Reward Consultant – Associate Vice President
Natwest Group (erstwhile RBS)
09.2023 - 06.2024
Customer service and operations Delivery manager – HR | Associate Vice President
Natwest Group (erstwhile RBS)
11.2022 - 09.2023
Talent Acquisition Consultant
Natwest Group (erstwhile RBS)
12.2021 - 11.2022
HR Consultant
Natwest Group (erstwhile RBS)
11.2014 - 03.2021
Learning Consultant
Natwest Group (erstwhile RBS)
03.2011 - 10.2014
Learning Coordinator
Natwest Group (erstwhile RBS)
01.2010 - 02.2011
HR OFFICER
iSOFT PVT LTD
11.2008 - 01.2010
Madras Christian College
Master of SocialWork from Human Resource Management
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