Yogeshwar Chowdary Polina
Melbourne,VIC
Summary
Dynamic Concierge with a proven track record in guest services management and event coordination. Expert in local area knowledge, delivering personalized experiences that enhance guest satisfaction. Recognized for exceptional communication and problem-solving skills, consistently ensuring smooth operations and high productivity. Committed to leveraging expertise to foster memorable stays and elevate service standards.
Overview
4
4
years of professional experience
Work History
Front of House Supervisor
Two Birds One Stone Cafe
Melbourne, VIC
03.2024 - Current
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Explained menu items, took orders and delivered food courses according to instruction.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Collaborated with marketing to promote the establishment and enhance customer engagement.
Relationship Manager
One Paper
Melbourne, Karnataka
09.2023 - 01.2024
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Conducted risk assessments for client portfolios, recommending strategies to mitigate potential losses.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
Concierge
Club Concierge
Bangalore, Karnataka
07.2021 - 12.2023
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Sales Assistant
Lifestyle
Bangalore, Karnataka
02.2022 - 07.2023
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Managed cash register transactions accurately and efficiently.
- Ensured that all promotional materials were properly displayed in their designated areas.
Education
Master of Science - Engineering Management
RMIT University
Melbourne, VICSkills
- Conflict resolution
- Team collaboration
- Team support and assistance
- Processing payments
- Point of sale operation
- Fitting room maintenance
- Inventory tracking
- Team player attitude
- Relationship review process
- Effective customer communication
- Client engagement
- Hospitality
- Management interaction
- Guest accommodations
- Bookkeeping
Timeline
Front of House Supervisor
Two Birds One Stone Cafe
03.2024 - Current
Relationship Manager
One Paper
09.2023 - 01.2024
Sales Assistant
Lifestyle
02.2022 - 07.2023
Concierge
Club Concierge
07.2021 - 12.2023
Master of Science - Engineering Management
RMIT University
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