Yogita Yogita
Perth
Summary
Dynamic Barista Manager at 5 Points Kitchen with a proven track record in enhancing customer satisfaction and driving sales through innovative marketing strategies. Skilled in staff training and development, I foster a culture of excellence while ensuring compliance with health and safety standards. Committed to creating a welcoming environment that boosts repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista Manager
5 Points Kitchen
01.2023 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Created new training guidelines, and provided staff orientation and training.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Monitored customer feedback to improve barista performance and customer service.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
Education
Certificate And Diploma In Hospitality. - Hospitality
West Australian Institue of Further Studies
Hay Street, Perth Wa11.2024
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- POS systems
- Product promotion
- Marketing and promotions
- Barista training
- Safe food handling
- Shop opening and closing
- Policies and procedures implementation
- Work Planning and Prioritization
- Staff management
Certification
Certificate 3 and 4 in hospitality
Diploma in hospitality
Currents enrolled in advanced diploma in hospitality and management
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
ServSafe Food Handler's Certification
Timeline
Barista Manager
5 Points Kitchen
01.2023 - Current
Certificate 3 and 4 in hospitality
Diploma in hospitality
Currents enrolled in advanced diploma in hospitality and management
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
ServSafe Food Handler's Certification
Certificate And Diploma In Hospitality. - Hospitality
West Australian Institue of Further Studies
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