Yogita Bali
Speer's Point
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Relationship Associate
Costco Wholesale, Newcastle
06.2022 - Current
- Executed SQL-based audits to validate financial records, utilized advanced inventory management software to reduce stockouts by 15% monthly.
- Resolved over 95% of customer queries on first call, improving retention by 20%, and leveraged CRM analytics to enhance customer engagement.
- Leveraged CRM analytics to dissect customer feedback, facilitating targeted service enhancements that significantly raised customer satisfaction.
Marketing and IT Support Coordinator
Nest software Pvt Ltd, India
11.2019 - 05.2022
- Developed and executed digital marketing campaigns across email, social media, and content platforms to enhance brand visibility.
- Managed and updated the company website and CRM system, ensuring accurate content and optimized user experience.
- Conducted market research, analyzed trends, and coordinated promotional events to support business growth.
- Collaborated with design, sales, and product teams to maintain brand consistency across marketing materials.
Lecturer
Blue Bells Convent, India
11.2016 - 06.2018
- Facilitated after-school STEM club, utilizing robotics and coding kits, fostering interest in scientific fields.
- Designed interactive lesson plans aligned with national standards, elevating student engagement and achieving good improvement in standardised tests.
Education
Professional Year - IT
Newcastle Technology Service
Newcastle, NSW10-2025
Master of Information Technology - undefined
University of Newcastle
Newcastle, Australia01.2023
Master of Physics - undefined
Punjabi University
India01.2016
Bachelors of Education - undefined
Punjabi University
India01.2014
Bachelors of Science - undefined
Punjab University
India01.2013
Skills
- Data Analysis
- Problem Solving
- System Maintenance
- Creative Thinking
- Troubleshooting
- Inventory Management
Certification
- Costco Top Renewal Cashier Award.
- Inspire Science Internship Camp Award.
- Award of appreciation in Social Service.
LANGUAGES
English (Fluent)
Timeline
Customer Relationship Associate
Costco Wholesale, Newcastle
06.2022 - Current
Marketing and IT Support Coordinator
Nest software Pvt Ltd, India
11.2019 - 05.2022
Lecturer
Blue Bells Convent, India
11.2016 - 06.2018
Master of Information Technology - undefined
University of Newcastle
Master of Physics - undefined
Punjabi University
Bachelors of Education - undefined
Punjabi University
Bachelors of Science - undefined
Punjab University
Professional Year - IT
Newcastle Technology Service
AVAILABILITY
Full ( Full working rights, 485 visa)