Yohana Misi Ina
Turramurra
Summary
A motivated individual with proven record of boosting sales and customer loyalty through individualized service. Passionate about implementing effective Sales and Administration with over five years successful sales and Customer Service Experience.
I am an enthusiastic person who is passionate about building and elevating relationships with clients to achieve desirable business outcomes. Alongside with my over five years sales and customer service experience in the past roles, i believe my multitasking skills will ad further benefit to the Administration's role.
Overview
8
8
years of professional experience
Work History
Retail Assistant Acting Manager
Connor Clothing
08.2020 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Established team priorities, maintained schedules and monitored performance.
Client Experience Manager
Salvatore Ferragamo
03.2022 - 03.2023
- Collaborated with cross-functional teams to ensure seamless integration of client feedback into product development processes.
- Spearheaded initiatives to improve overall client experience, including staff training and process improvements.
- Organized multiple successful events strengthening community engagement while fostering rapport between the company and its clientele with the Clientiamo app
- Identified and executed opportunities to engage clients.
- Enhanced customer satisfaction by streamlining communication channels and implementing efficient CRM tools.
- Managed, measured, tracked and resolved customer issues to achieve timely resolutions.
- Developed long-lasting client relationships through providing exceptional service and personalized attention.
Administrative Assistant Associate
Hunter Air Conditioning
02.2018 - 03.2020
- Increased office efficiency by managing schedules, organizing meetings, and maintaining accurate record-keeping systems.
- Collaborated cross-functionally with other departments to ensure efficient flow of information between teams.
- Handling Service/Installation Reports for clients.
- Organized travel arrangements for executives, ensuring seamless itineraries and timely arrivals at destinations.
- Maintained strict confidentiality while handling sensitive employee data such as personal information, wages, and performance evaluations.
- Enhanced communication between team members with regular updates, status reports, and meeting coordination.
- Handled high volume phone calls professionally, directing inquiries to appropriate parties or taking detailed messages as necessary.
- Scheduled office meetings and client appointments for staff teams.
Retail Sales Assistant
Pandora Jewelry
12.2016 - 01.2018
- Built strong relationships with customers, resulting in repeat business and referrals.
- Demonstrating the Pandora brand and collections through storytelling.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Providing high-quality customer service, with professional rapport-building skills.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
Education
Bachelor of Music Performance - Music Performance
Australian Institute of Music
Circular Quay, Sydney NSW05.2025
Bachelor of Business Admin. - Bachelor of Business Administration
University of North Sumatra
Medan, Indonesia08.2015
Skills
- Customer Assistance
- Multitasking Competence
- Attention to Detail
- Time Management Capabilities
- Strong Leadership
- Training
- Computer Literacy
- Business Management
- Strong Communication
Languages
English
Full Professional
Bahasa Indonesia
Native or Bilingual
Timeline
Client Experience Manager
Salvatore Ferragamo
03.2022 - 03.2023
Retail Assistant Acting Manager
Connor Clothing
08.2020 - Current
Administrative Assistant Associate
Hunter Air Conditioning
02.2018 - 03.2020
Retail Sales Assistant
Pandora Jewelry
12.2016 - 01.2018
Bachelor of Music Performance - Music Performance
Australian Institute of Music
Bachelor of Business Admin. - Bachelor of Business Administration
University of North Sumatra
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