YOHANN SIVANESHAN
Melbourne,Australia
Summary
Diligent, technologically-savvy and friendly with strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Overview
3
3
years of professional experience
Work History
Team Member
Kmart
Cranbourne North, VIC
05.2024 - Current
- Assisted customers with product selection and ordering process.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Collaborated with team members to achieve daily goals.
- Collaborated with team members to maximize productivity and efficiency.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Received, processed, and stocked merchandise in accordance with store policies.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
Crew Member (Back of house)
Red Rooster
Melbourne, Victoria
04.2021 - 11.2021
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Cross-trained in multiple positions within the store as needed
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints
- Maintained an organized work area to ensure efficient operations
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
- Completed all store opening and closing procedures
- Restocked shelves with companies produce throughout shift
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Prepared food items following established recipes and safety guidelines
- Cleaned and sanitized store restroom areas and stalls
- Strictly adhered to all sanitization protocols to maintain a safe environment for staff and customers alike
- Operated kitchen equipment safely according to standard operating procedures
- Trained new employees regarding company policies and food preparation procedures
- Washed and sanitized plates and utensils for continued use.
Teaching Assistant
Raffles Tutoring
Cranbourne
- Prepared, duplicated and collated teaching materials to help students better understand learning concepts
- Fulfilled multiple duties, including tutoring basic skills, and grading homework and exams
- Took attendance, graded assignments and maintained routine student records
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission
- Attended all scheduled sessions and maintained open hours for general availability
- Distributed classroom materials and supplies such as pencils, paper and art materials
- Spearheaded new learning techniques, boosting student comprehension and improving learning time
- Assisted teachers with lesson preparation and curriculum implementation
- Established positive relationships with students, parents, fellow teachers and school administrators.
Education
High School Diploma -
Alkira Secondary College
AustraliaSkills
- Quality control
- Retail sales customer service
- Process optimisation
- Store maintenance
- Courteous demeanor
- Adaptive team player
- Customer relations
- Product organisation
- Stockroom procedures
- High-energy attitude
- Problem-solving abilities
- Cash management
- Food assembly
- Effective customer upselling
- Menu Memorization
- Interactive communication skills
- Performance Improvement
- Flexible Schedule
- Initiative and Self-Motivation
Accomplishments
- March 2017 - Undertook the Selected Entry Accelerated Learning (SEAL) Examinatons and successfully gained entry into the Accelerated Program in Kambrya Secondary College
- June 2019 - Undertook the Selective School Examinations and obtained exceptional results
- 2015 - 2020 - Practiced in Taekwondo and acquired Red Belt status
- Achieved Distinction in Year 3 Trinity Piano Examinations including several concert performances and corresponding awards (currently pursuing Year 5 Piano)
Timeline
Team Member
Kmart
05.2024 - Current
Crew Member (Back of house)
Red Rooster
04.2021 - 11.2021
Teaching Assistant
Raffles Tutoring
High School Diploma -
Alkira Secondary College
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