Yohanna Kody
127 Ridely Road Bridgeman Downs,QLD
Summary
Hard-working Supervisor with exceptional experience in staff management and process improvement, significantly enhanced team productivity and customer satisfaction. Skilled in training and mentoring, with a knack for fostering teamwork and collaboration. Achieved notable efficiency in operations by implementing strategic workflows, demonstrating adaptability and a results-driven approach.
Overview
7
7
years of professional experience
Work History
Supervisor
Fruit Kinkdom
04.2024 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Shop Assistant
Fresco's Fruit Market The Gap
09.2017 - 12.2023
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- support cleanliness and maintain organized store.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Collaborated with team members to achieve overall store goals and objectives.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Assisted in training new hires on store procedures, policies, and product knowledge.
Education
TAFE Queensland
South Bank QLD 01.2018 -
Bachelor of Science - Accounting And Business Management
Aviation Science Colleges
Khartoum Sudan 07.2013
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Processes and procedures
- Process Improvement
- Process Monitoring and Improvement
- Negotiation
- Teamwork and Collaboration
- Problem-Solving
- Team building
- Self Motivation
- Adaptability
- Reliability
enjoys playing soccer and staying fit
Played at a professional level
trained under fifteens
currently plays causally under Saturaday league
Languages
Arabic
Native or Bilingual
Timeline
Supervisor
Fruit Kinkdom
04.2024 - 09.2024
TAFE Queensland
01.2018 -
Shop Assistant
Fresco's Fruit Market The Gap
09.2017 - 12.2023
Bachelor of Science - Accounting And Business Management
Aviation Science Colleges
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