Yohannes Indrawan
Jl. Patih Nambi X / 8 - Ubung,Denpasar - Bali
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
JNT
02.2021 - 11.2023
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Driver & Mandarin Tour Guide
JET ASIA
01.2018 - 12.2019
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Marketing Division Head
HARDYSLAND
03.2015 - 12.2016
- Delivered training programs aimed at enhancing employee skills, knowledge, and competencies relevant to their roles in the division.
- Collaborated closely with other division heads to develop integrated strategies that leveraged the strengths of each team for overall organizational success.
- Improved division efficiency by streamlining processes and implementing new technologies.
- Increased productivity by identifying areas of inefficiency and implementing targeted solutions for improvement.
Supervisor
SUBARU
01.2014 - 03.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
Education
High School Diploma -
MARIE JOSEPH HIGH SCHOOL
Jakarta06.2010
Skills
- Excellent Communication Skill
- Good Time Management
- Can work independently or as part of a team
- Thrives in Fast-Paced Environments
- Staff Management
- Strategic Planning
Languages
Chinese (Mandarin)
Professional Working
Indonesian
Native or Bilingual
English
Professional Working
Timeline
Supervisor
JNT
02.2021 - 11.2023
Driver & Mandarin Tour Guide
JET ASIA
01.2018 - 12.2019
Marketing Division Head
HARDYSLAND
03.2015 - 12.2016
Supervisor
SUBARU
01.2014 - 03.2015
High School Diploma -
MARIE JOSEPH HIGH SCHOOL
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