Yohei Kimura
Summary
Having excellent communication skill, experienced, highly competent Server with proven success in serving food and drinks in fast paced and immediately adapting new environment.
Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Server
Refuge Sky Café & Dining
11.2014 - 03.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Editor
Fukuto Publisher
04.2017 - 03.2022
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
- Collaborated with writers to improve content structure and clarity, resulting in increased reader engagement.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Developed style guides and editorial processes to maintain a consistent voice across all published materials.
- Mentored junior editors and provided constructive feedback on their work, fostering professional growth.
- Streamlined workflow processes by implementing efficient project management tools for team collaboration.
Supervisor
Fukuto Publisher
04.2017 - 03.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Manager
Fukuto Publisher
04.2020 - 03.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Salesperson
Matsushiroshoten
04.2022 - 03.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Expanded customer base through targeted prospecting and networking efforts.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy personal needs.
- Improved customer service and telecommunication skills to build lasting relationships.
Education
Bachelor of Arts - Psychobiology
Seinan Gakuin University
Japan03.2017
Skills
- Customer Service
- Guest Relations
- Service Quality
- Order Taking
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new menu.
- Collaborated with team of 12 in the achievement of new client development project.
- The top performer in the annual sales competition in 2023.
- Won the store competition working with team member.
Certification
RSA : Responsible Service of Alcohol
Timeline
Salesperson
Matsushiroshoten
04.2022 - 03.2024
Manager
Fukuto Publisher
04.2020 - 03.2022
Editor
Fukuto Publisher
04.2017 - 03.2022
Supervisor
Fukuto Publisher
04.2017 - 03.2022
Restaurant Server
Refuge Sky Café & Dining
11.2014 - 03.2017
Bachelor of Arts - Psychobiology
Seinan Gakuin University
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