Yojana Sharma
Point Cook,Australia
Summary
Dedicated Facilities and Fleet Coordinator with experience in managing all aspects of facilities and fleet operations. Proven track record in optimising resources, ensuring compliance with regulations, and enhancing operational efficiency. Adept at leading cross-functional teams, implementing cost-saving initiatives, and delivering high-quality services. Strong communication and problem-solving skills with a commitment to achieving organizational objectives. Seeking to leverage expertise in facilities and fleet management to contribute to the success of Department of Government Services.
Overview
18
18
years of professional experience
Work History
Business Services Officer /Fleet Coordinator
Victorian Civil and Administrative Tribunal
Melbourne, Victoria
03.2023 - Current
- Oversee the management of Fleet and Facilities operations for Victorian Civil & Administrative Tribunal (VCAT), ensuring the efficient utilization of resources and adherence to budgetary constraints.
- Coordinated with internal stakeholders and external vendors to maintain and repair company vehicles and facilities, ensuring minimal downtime and maximum productivity.
- Conducted regular assessments of Fleet and Facilities needs, identifying areas for improvement and implementing corrective actions to enhance overall performance.
- Ensured compliance with safety regulations and environmental standards in all Fleet and Facilities operations, minimizing risk and promoting a safe working environment.
- Collaborated with cross-functional teams to support organizational initiatives and contribute to the achievement of company objectives.
- Ensured timely, preventative and scheduled vehicle maintenance, collaborating with third-party maintenance provider.
- Coordinated end of lease vehicle disposal with members and court services fleet officers.
Facilities Support Officer
Victorian Civil and Administrative Tribunal
Melbourne, Victoria
10.2022 - 03.2023
- Planned and coordinated the maintenance of facility equipment and systems.
- Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
- Conducted regular inspections of facilities to ensure safe working conditions.
- Developed and implemented preventive maintenance programs for facility infrastructure components.
- Organized meetings with vendors to discuss service agreements or new projects.
- Monitored inventory levels of supplies used in the facility's operations.
- Resolved customer complaints pertaining to facility-related matters quickly and effectively.
- Maintained records relating to all aspects of facilities management including financial data.
ACADEMIC SUPPORT OFFICER/RECEPTIONIST/CUSTOMER SERVICE
Australian Study Link Institute
Melbourne
01.2021 - 10.2022
- Booking appointments with students, meeting & greeting students, and visitors
- Managing reception and handling inquiries in high-volume
- Responding to clients/students enquires and resolving issues in an efficient and timely manner through face-to-face, phone calls and e-mails
- Delivering comprehensive, timely and high-quality student progress and assessment services to students and staff including managing student enquiries and provide resolution within the institutes policies and procedures
- Providing administrative support and advice to relevant Student Progress to trainers and assessors as required
- This includes assisting with preparation of agendas, minutes, correspondence, reports and taking follow up action as required
- Keeping all the student records compliant and up to date, ensuring that all details are entered into the Student Management System in an accurate and timely manner
- Actively participate in team meetings
- Perform adhoc administration duties as directed by managers.
ADMISSIONS MANAGER
Skilled Up Pty Ltd
Melbourne, VIC
08.2019 - 03.2020
- Conduct Orientation and Enrolments
- Attendance and Course progress monitoring
- Maintain students and academic records
- Process Credit Transfer applications
- Issue warning letters and Interventions for unsatisfactory course progress
- Liaison with Migration Agents, Internal and External Stakeholders (onshore/offshore)
- Adhere to ESOS Act 2000 and National Code 2018.
CUSTOMER SERVICE - VOLUNTEER
Salvation Army
Melbourne
07.2018 - 09.2018
- Managing reception and handling inquiries in high-volume
- Greeting customers in the store and helping them to find the things they were looking for, especially the Aged customers
- Sorting donated items as per the center requirements and shelving the items
- Engaging with the customers and building good relationships.
SR. OFFICE ADMINISTRATION ASSISTANT/EDUCATION CONSULTANT
TWGG Education and Migration
Melbourne
08.2014 - 07.2017
- Responding to clients enquires and resolving issues in an efficient and timely manner through face-to-face, phone calls and e-mails
- Booking appointments, transferring calls to appropriate staff members for response and making sure that the client's queries are being resolved
- Entrusted to manage office in the supervisor's absence
- Provide accurate and concise information
- Assisting numerous clients in choosing the right course and enrolling them to their desired Institutes/Universities
- Experience working and enrolling students with different Universities across Australia
- Ensuring clients are made aware of immigration rules and regulations including lodging applications for Overseas Student Health Cover
- Good knowledge about Student Visa, Student Dependent Visa and Visitor/Tourist Visa Application
- Ensuring students applications comply with GTE (Genuine Temporary Entrant) assessment and making sure that complete and correct details are provided by each client
- Interact professionally with all levels of staff and maintain the highest level of confidentiality
- Established strong relationships with staff and clients to gain support and effectively achieve results.
RECEPTIONIST/OFFICE ADMINISTRATION ASSISTANT/STUDENT SUPPORT OFFICER
Technical Institute of Victoria
Melbourne
02.2013 - 08.2014
- Managing reception and handling inquiries in high-volume, deadline-driven settings in a professional and caring manner
- Adhere to ESOS Act 2000 and National Code 2007
- Process and Assess International Student Applications (GTE)
- Maintained student records and computer based filing system
- Generating offer letters, student agreements, warning letters and other relevant documents in regards to the enrollment of new students
- Learned organisational processes, policies and procedures with minimal ramp-up time
- Adapted to diverse work styles and consistently provided friendly, personable service.
SENIOR TECHNICAL RECRUITER/RESOURCER/CUSTOMER SERVICE OFFICER
IonIdea Inc, CDI Corporation and Zirlen Technologies
USA
06.2009 - 02.2012
- Assisting Account Managers by sourcing, phone screening candidates as well as conducting reference checks, remuneration and contract negotiations
- Sourcing candidates utilizing database and job portals using combination of key words (Boolean search strategy) to match specific requirements and also through employee referrals, data bank, personal and professional network, vendors, job postings and advertisements
- Maintaining candidate database
- Conducting phone interviews based on client's criteria and templates and referring short listed candidates to Account Managers
- Maintained strong relationship with clients/employers and candidates
- Working individually as well as in a team environment to meet monthly targets.
TECHNICAL RECRUITER/RESOURCER/CUSTOMER SERVICE OFFICER
CompuSystems Inc
09.2006 - 06.2009
- Perform multi-task like attract, screen, interview, recruit, and select high quality candidates
- Screening and referring candidates to the appropriate managers, and assisting managers in hiring candidates
- Extensive experience preparing submission templates and resume formatting
- Practiced numerous sourcing strategies including referral generation, position postings, direct sourcing to develop a qualified pool of candidates and maintaining the database
- Negotiate job offers with candidates
- Developed and maintained candidate databases for client.
Education
CERTIFICATE III IN HEALTH ADMINISTRATION -
SET Solutions
01.2015
MASTER OF BUSINESS ADMINISTRATION (MBA) -
Sikkim Manipal University
07.2007
BACHELOR OF SCIENCE - IT -
Sikkim Manipal University
07.2005
Skills
- Fleet Management
- Facilities Management
- Vendor Management
- Process Optimization
- Compliance and Safety
- Cross-functional Collaboration
- Leadership and Team Management
- Communication Skills
References
References available upon request
Timeline
Business Services Officer /Fleet Coordinator
Victorian Civil and Administrative Tribunal
03.2023 - Current
Facilities Support Officer
Victorian Civil and Administrative Tribunal
10.2022 - 03.2023
ACADEMIC SUPPORT OFFICER/RECEPTIONIST/CUSTOMER SERVICE
Australian Study Link Institute
01.2021 - 10.2022
ADMISSIONS MANAGER
Skilled Up Pty Ltd
08.2019 - 03.2020
CUSTOMER SERVICE - VOLUNTEER
Salvation Army
07.2018 - 09.2018
SR. OFFICE ADMINISTRATION ASSISTANT/EDUCATION CONSULTANT
TWGG Education and Migration
08.2014 - 07.2017
RECEPTIONIST/OFFICE ADMINISTRATION ASSISTANT/STUDENT SUPPORT OFFICER
Technical Institute of Victoria
02.2013 - 08.2014
SENIOR TECHNICAL RECRUITER/RESOURCER/CUSTOMER SERVICE OFFICER
IonIdea Inc, CDI Corporation and Zirlen Technologies
06.2009 - 02.2012
TECHNICAL RECRUITER/RESOURCER/CUSTOMER SERVICE OFFICER
CompuSystems Inc
09.2006 - 06.2009
CERTIFICATE III IN HEALTH ADMINISTRATION -
SET Solutions
MASTER OF BUSINESS ADMINISTRATION (MBA) -
Sikkim Manipal University
BACHELOR OF SCIENCE - IT -
Sikkim Manipal University
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