Yolanda Botma
Manjimup,WA
Summary
Customer- focused professional with wide range of experience in different sectors. Highly committed with hardworking mentality to maintain quality customer service and good quality work.
Overview
23
23
years of professional experience
Work History
Assistant Supervisor
Children All Together Before & After School Care
06.2022 - 07.2023
- Supervise children
- Risk Assessments to ensure safety of children
- Incident and Accident report writing
- Planning activities and create and encourage safe opportunities for children to play and learn
- Effective communication with children, staff and parents
- Work as part of a team and also on own initiative
- Act as Special Educational Needs (SEN) lead at - making sure equality and being inclusive is a main priority
Midday Assistant
Buttsbury Junior School
09.2017 - 04.2023
- Manage effective lunch times
- Support children to manage their behaviour in calm manner
- Supervision of children around school grounds and dinning hall
- Manage incidents and accidents through mediation and first aid
- Safeguarding children and reporting concerns to Safeguarding lead
Educator Assistant
Buttsbury Junior School
09.2022 - 10.2022
- Support child with complex needs
- Working to support other children who need additional help in small groups
- Implementing and help plan child's EHCP
- Record child's responses and learning achievements
- Working closely with SEN lead' parents and head teacher
Early Childhood Educator
Family Day Care Service
09.2015 - 05.2022
- Planning and initiate activities to compliment Early Years Foundation stages
- Promoting physical and social development by implementing diverse activities both inside and outside
- Manage and support complex behaviour in children
- Supervision of all children in my care
- Daily risk assessments to ensure children's safety
- Acting as Safeguarding lead
- Writing reports and keeping all procedures up to date
- Effective communication with parents
Rent Accounts Managing Officer
Pathmeads Housing Group
01.2006 - 07.2008
- Data entry
- Scrutinizing rent accounts
- Investigating overpayments by councils
- Compiling Housing Officers Weekly Rent Arrears Report
- Collection, recording and distribution of of incoming post to Rent Accounts Team
Office Manager
Nortje Psychologist Practice
01.2002 - 04.2004
- Managing and maintaining patient records, payments and accounts
- Debtor clerk
- Submit accounts to medical aids for payments
- Typing patients referrals to other medical practitioners
- Responsible for Petty cash and recording other cash incomes
- Manage daily diaries of psychologists at practice
- Receptionist duties
- Respond to patient enquiries
- Oversaw office inventory activities by ordering and stocking items
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Manager
Dorpshuis Hotel
01.2001 - 03.2002
- Reception duties
- Manage bookings
- Respond to guest enquiries
- Debtors Clerk duties
- Responsible for receiving and recording payments onto system
- Managing monthly Marketing Report by updating information
Education
Tourism And Travel Management Diploma - Tourism And Travel Management
Boland College
Stellenbosch, South Africa12.1999
High School Diploma -
Worcester Gymnasium
Worcester, South Africa12.1997
Skills
- Planning
- Processes and procedures
- Records Management
- Inventory Oversight
- Teamwork and Collaboration
- Problem Resolution
- Goal Setting
- Documentation And Reporting
- Customer Service
Timeline
Educator Assistant
Buttsbury Junior School
09.2022 - 10.2022
Assistant Supervisor
Children All Together Before & After School Care
06.2022 - 07.2023
Midday Assistant
Buttsbury Junior School
09.2017 - 04.2023
Early Childhood Educator
Family Day Care Service
09.2015 - 05.2022
Rent Accounts Managing Officer
Pathmeads Housing Group
01.2006 - 07.2008
Office Manager
Nortje Psychologist Practice
01.2002 - 04.2004
Shift Manager
Dorpshuis Hotel
01.2001 - 03.2002
Tourism And Travel Management Diploma - Tourism And Travel Management
Boland College
High School Diploma -
Worcester Gymnasium
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