Yolanda Carmichael
Penguin,TAS
Summary
Motivated, hardworking, and adaptable nursing student in the Fastrack Bachelor of Nursing program, equivalent to a second-year level, with proficiency in essential nursing skills including vital signs monitoring, medication administration, and wound care. Possesses strong communication, empathy, and teamwork abilities, combined with a detail-oriented and problem-solving approach. Adept at working independently and eager to take on new challenges, demonstrating a diligent work ethic and a quick grasp of new concepts, along with extensive retail experience. Proficient in Microsoft Office with a commitment to delivering high-quality patient care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Postal Manager
Penguin Post Office
Penguin, Tasmania
08.2018 - Current
- Ensured compliance with government regulations regarding mailing processes and procedures.
- Provided training to new employees on proper handling techniques for different types of items being shipped or delivered.
- Investigated lost or delayed packages to determine cause of delay or misdelivery.
- Analysed customer feedback to identify areas for improvement and developed strategies to address them.
- Directed daily sorting of mail into designated categories according to postal regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Administration tasks include stock control, staff salary management, staff supervision and rostering, accounting, and merchandising.
- Complying with Australia Post training requirements and ensuring staff safety.
ESL Teacher
Elite International School- Yangon, Myanmar
Yangon, Myanmar
06.2015 - 03.2017
- Planned, organised and taught lessons for children 5-8 years old English language learners involving listening, speaking, reading and writing instructional components.
- Provided one-on-one instruction for non-English speaking students within classroom settings.
- Built relationships with students of diverse cultural, social and economic backgrounds.
- Developed lesson plans to teach course materials according to schedule.
- Participated in teacher training workshops to stay current on best practices in ESL education.
- Advised parents regarding their children's academic progress at parent and teacher meetings.
Cashier
Americana Food company
Doha, Qatar
12.2011 - 12.2012
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, offered product advice and provide excellent customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Stocked shelves with merchandise when needed.
- Directed trash removal and sanitation procedures to keep aisles and register area organised.
Cashier
Jollibee Foods Corporation
Passi City, Iloiloi
06.2010 - 01.2011
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system efficiently and accurately, processed payments by cash, check, credit card and debit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
Education
Bachelor of Nursing- Fastrack - Nursing
University of Tasmania
Burnie, TAS12-2024
Bachelor of Science - Hotel And Restaurant Management
West Visayas State University- Calinog Campus
Calinog, Iloilo, Philippines03-2011
Skills
- Basic nursing skills include vital signs monitoring, patient hygiene and comfort, medication administration, wound care, and documentation
- Communication and listening skills
- Compassion and Empathy
- Patience and understanding
- Attention to detail
- Teamwork
- Adaptability
- Problem-solving
- Proficient in Microsoft office
Certification
- NHHI Hand Hygiene Nursing/Midwifery Online Learning Module- February 2023
- NHHI Principles of infection prevention and control- February 2023
- Intelli+Learn Basic Life Support (including C.P.R) online and practical May 2023
- Intelli+Learn Manual handling Online and pratical- May 2023
- Intelli+Learn Mental Health First Response online and practical- May 2023
- Work Health and Safety Training- July 2023
- Fire and Emergency training - Volunteers & Students- July 2023
- THS-NW Infection, Prevention and Control Package for COVID19- July 2023
- Intelli+Learn Med+safe Med Rights - Weight based Injections- November 2023
- Intelli+Learn Med+safe Med Rights - Weight based oral liquids- November 2023
- Bloodsafe Clinical Transfusion Practice- Novermber 2023
Accomplishments
- Consistently achieved With honours during Elementary and High School.
- West Visayas State University Service Awardee 2010
Timeline
Licensed Postal Manager
Penguin Post Office
08.2018 - Current
ESL Teacher
Elite International School- Yangon, Myanmar
06.2015 - 03.2017
Cashier
Americana Food company
12.2011 - 12.2012
Cashier
Jollibee Foods Corporation
06.2010 - 01.2011
Bachelor of Nursing- Fastrack - Nursing
University of Tasmania
Bachelor of Science - Hotel And Restaurant Management
West Visayas State University- Calinog Campus
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