Yolanda Carrio
Sales
Mernda,VIC
Summary
Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service. Experienced sales rep with territory management and closing experience. Computer proficient with strong communication skills. Self-motivated Inside Sales Representative with excellent verbal and written communication skills and strong computer experience. Passionate in achieving high sales goals and building long-term relationships. Proficient in quickly recommending options to customers to help meet market reach goals. Ready to take next career step with company offering room for advancement. Hardworking Senior Account Representative with 16 years of progressive experience working with customers. Skilled prospecting leads, visiting customer locations and collecting payments (if required). Pursuing a new professional challenge with the chance to make a solid impact on sales numbers.
Overview
36
36
years of professional experience
Work History
Account Manager
Metropolitan Foods Pty Ltd
Templestowe, Victoria
09.2014 - Current
- Developed and managed plans to grow territory.
- Motivated team members to meet and exceed sales targets.
- Helped local clients expand business operations through targeted advertising.
- Expanded sales by facilitating client satisfaction and renewing customer relations.
- Retained clients through changing atmospheres by quickly and professionally resolving customer issues.
- Met or exceeded sales goals for accounts by bringing in new accounts and upselling deals to existing clients.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more in sales.
- Contacted customers as soon as issues arose to immediately find resolution before problems escalated.
- Maintained extensive knowledge of competitors offerings and presence in assigned territory.
- Visited customer locations to determine needs, set up contracts and provide training.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Expanded sales by 15% by facilitating client satisfaction and renewing customer relations
Senior Sales Representative
Bruno Distributors
Pascoe Vale, VIC
06.2006 - 04.2014
- Managed and motivated sales team to increase revenue.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Monitored trends in customer buying habits, market conditions and competitor actions to adjust sales goals and strategies.
- Directed work of efficient clerical team maintaining accurate sales, inventory and order documentation.
- Provided timely project management while adhering to budget constraints.
- Overcame various obstacles and closed sales on several deals that had fallen through.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Became overall sales leader by surpassing sales goals across multiple platforms.
- Acknowledged for achieving increase in sales.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
- Identified customer needs by asking appropriate, open-ended questions.
- Increased customer satisfaction ratings by successfully resolving challenges.
Legal Secretary
Corrs Chambers Westgarth
Melbourne, VIC
04.1995 - 11.2004
- Areas of law - Commercial Litigation and defamation law.
- Maintained calendar and tickler system for senior partners, lawyers and paralegal.
- Exposure to the practices of the Federal, Supreme and County Courts.
- Coordinating, organising and marketing committee events chaired by the Senior Partner.
- General secretary and administrative duties, including preparation of legal briefs to counsel, court documents, affidavits, list of documents, court books, deeds of settlement, general correspondence and emails.
- Assisted attorneys in collecting required information such as employment, medical and other records.
- Scheduled and made appointments for various attorneys.
- Executed time sheet reconciliation and created monthly client billings which are processed and checked.
- Liaising with Counsel and assisting them with their requirements such as drafting court documentation, correspondence and witness statements.
- Diligently edited legal correspondence for grammar and spelling.
- Scheduled all appointments, appearances and briefings.
- Having an understanding of specific client demands so as to be able to respond quickly to their inquiries.
- Supervising, training and assisting junior support staff if and when required.
- Assisting and supporting a junior solicitor and articled clerk by providing general administrative and secretary duties.
Legal Secretary
Jack Di Natale, Barrister & Solicitor
Brunswick East, Victoria
04.1992 - 04.1995
- Maintained calendar and tickler system for managing partner, associate attorney and articled clerk.
- Conveyancing, Commercial Litigation, Family Law and Criminal Law.
- Preparing court documents, memorandum to counsel, franchise agreements, deeds, contracts of sale, vendor's statements, Wills and general correspondence.
- Arranging for delivery of legal correspondence to clients, witnesses and court official.
- Attending settlements, courts, liaising with clients, counsel, financiers and brokers;
- Organising files for court proceedings.
- Organising envelopes, postage and mail correspondence for all clients.
- Supervising work experience students and preparing appraisals.
- Answered and directed calls using multi-line switchboard.
- Created, indexed and maintained client binders.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Scheduled and made appointments for 4 attorneys
Secretary
Callinan & Lawrie, Patent Attorneys
Kew, Victoria
03.1990 - 04.1992
- Secretary to a partner in the practice of trademark and patents.
- General correspondence, legal briefs, preparing patent specifications and trademark applications.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Carefully wrote down all phone messages and relayed to appropriate personnel within a timely manner.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Performed office related support tasks and clerical functions.
Floater
National Australia Bank
Melbourne, VIC
02.1989 - 03.1990
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Provided general administrative and secretarial support to various senior managers.
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
- Carefully wrote down all phone messages and relayed to appropriate personnel.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Education
Successfully Completed Year 11 - undefined
Academy of Mary Immaculate
Fitzroy, VIC1987
Introduction And Advanced Conveyancing - Conveyancing
Leo Cussen Centre for Law
Melbourne, VIC1993
Skills
- Networking skills
- Sales reporting
- Cost reviewing
- Customer rapport
- Sale expertise
- Product and checking quotes
- Interpersonal skills
- Forecasting abilities
- Prioritizing workflows
- Relationship building and management
- Territory management
- Oral and written communication
- Self-motivated
- Customer service
- Client development
- Goals and performance
Hobbies
Dancing, swimming, horse riding and reading
Timeline
Account Manager
Metropolitan Foods Pty Ltd
09.2014 - Current
Senior Sales Representative
Bruno Distributors
06.2006 - 04.2014
Legal Secretary
Corrs Chambers Westgarth
04.1995 - 11.2004
Legal Secretary
Jack Di Natale, Barrister & Solicitor
04.1992 - 04.1995
Secretary
Callinan & Lawrie, Patent Attorneys
03.1990 - 04.1992
Floater
National Australia Bank
02.1989 - 03.1990
Successfully Completed Year 11 - undefined
Academy of Mary Immaculate
Introduction And Advanced Conveyancing - Conveyancing
Leo Cussen Centre for Law
Similar Profiles
Ishrat SiddiqueIshrat Siddique
Head of Student Affairs and Registrar at Sydney Metropolitan Institute of Technology Pty Ltd [Trading as Sydney Met]Head of Student Affairs and Registrar at Sydney Metropolitan Institute of Technology Pty Ltd [Trading as Sydney Met]
Yokie YatagaiYokie Yatagai
Japanese Chef, Restaurant Manager (Dual Position) at Wallaby Foods Pty Ltd / PHOENIX SOBA PTY LTDJapanese Chef, Restaurant Manager (Dual Position) at Wallaby Foods Pty Ltd / PHOENIX SOBA PTY LTD
Dr Job MpeleDr Job Mpele
Commercial Director at RFG Foods (Pty) LimitedCommercial Director at RFG Foods (Pty) Limited