Yolanda Hunt

• Developed and implemented team strategies to increase efficiency and productivity.
• Managed the Pre-Delivery Workshop daily workflow to coordinate the prompt completion of vehicles ready for delivery
• Liaise with outside suppliers for sublet fitments and supply of vehicle accessories.
• Liaise with transport companies to maintain a seamless flow of work when a vehicle requires outside sublets, to ensure no unnecessary delays for delivery.
• Report to the Dealer Principal weekly on the status of vehicle deliveries.
• Present Month End reports on efficiencies of department.
• Monitored team performance, identified areas for improvement, and provided feedback to staff.
• Managed the recruitment process of new personnel, including interviewing and onboarding.
• Coordinated daily activities with other managers to ensure successful completion of projects.
• Established clear objectives and goals for teams, monitored progress towards those goals, and took corrective action when needed.
• Fostered a culture of collaboration within the team by encouraging open communication between members.
• Managed customer expectations through solid communication with the sales department and dealer principal.
• Provided guidance on best practices in problem-solving and decision-making processes.
• Resolved conflicts between employees through effective communication and mediation techniques.
• Assisted newly hired team members by explaining company procedures and safety requirements.

• This roll is ion conjunction with the Group Spare Parts Mangers roll.
• Support the Group Fixed Operations Manager in all daily task's and offer backup support in multiple roles between service and parts departments when short staffed.
• Cover the fixed operations management roll when they are on leave or ill.
• Work closely with other departments to ensure delivery of new vehicles runs smoothly and efficiently by managing the Pre delivery and accessory process for the fixed operations department.

• Responsible for the stocking and supply of four franchises based over 3 sites with a team of 7 staff.
• Followed up on parts availability notices to keep customers informed about pace and process of work orders.
• Determined parts status and arrival changes to keep customers satisfied and informed.
• Utilized computers and software to manage records and track inventory, including the implementation of a new dealer management system twice in the previous 8 years.
• Maintained proper parts inventory levels throughout monthly rolling stock checks and yearly run complete inventory stocktakes for 4 or more franchises.
• Controlled inventory system and proposed organizational techniques to save space.
• Charted frequent customer requests and stocked quick-selling products.
• Educated and trained all levels of parts staff from junior interpreters to assistant manager role in all aspects of Parts interpreting, upselling and stock control.
• Drafted and delivered action plans to improve customer and staff enthusiasm.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Established individual parts inventory levels to balance stock for maximum inventory turns and profitability.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies as part of Month end processes.
• Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Taught junior employees proactive strategies to meet operational and sales goals.
• Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
• Wrote and controlled yearly budgets for the department, with emphasis on continued growth.
• Managed employee schedules and daily assignments.
• Maintained positive customer service ratings for more then 12 consecutive months by effectively delivering personable client relations.
• Controlled daily parts program activities to improve sales and inventory management.
• Increased productivity, effectively managing 7 employees while coordinating crew dispatching activities and daily ordering processes.
• Pitched in to complete various duties during peak periods or employee absences.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Reviewed completed work to verify consistency, quality and conformance.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

• Received, examined and reshelved returned parts.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Taught junior employees proactive strategies to meet operational and sales goals.
• Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
• Managed employee schedules and daily assignments.
• Controlled daily parts program activities to improve sales and inventory management.

Parts Interpreter for satellite service centre at Reynella. Duties included Customer enquires, both phone and

counter sales, workshop and back counter sales and quotations, new car accessory sales, used car reconditioning

quoting and ordering, stock control and storeroom management.

Assistant Parts Manager based at head office Christies Beach. Duties included phone and counter sales, internal

accessory sales, used car reconditioning quoting and also ordering, stock control, credits

Spare Parts Interpreter. Completed Apprenticeship and then worked as

a Parts Interpreter at three separate sites, working with both the Ford and Kia brands.