YOLANDA JERE
Perth,Australia
Summary
I am a delivery-focused professional with extensive experience across corporate and small-to-medium sized businesses and a 4 year background in Information Technology, E-commerce, and Analytics. A strategic thinker and detailed planner with excellent negotiation and communication skills and a desire to deliver consistent and high-quality outcomes for all aspects of technology systems delivery and businesses they support.
Overview
5
5
years of professional experience
Work History
Business Analyst
Iluka
05.2023 - 04.2024
- Conducted in-depth market research to identify emerging trends, risks, and growth opportunities.
- Presented analytical findings and recommendations to senior management.
- Performed in-depth market research to identify emerging trends, potential risks, and growth opportunities.
- Developed financial models to evaluate project feasibility, assess investment opportunities, and support budgeting and forecasting processes.
- Collaborated with cross-functional teams to identify areas for process improvement and optimization within operational processes.
- Engaged in coordinating and managing projects related to market research, new product development, and process improvement initiatives.
E-Commerce Intern
Gao Tek
05.2022 - 10.2022
- Photographed merchandise such as test product equipment, drones, and prepared written descriptions of items for auction on Gao Tek's website, Amazon, and eBay.
- Displayed positive, professional, friendly, and high-energy willingness to assist customers through video, chat, or telephone interactions.
- Generated more than $10,000 in monthly sales using marketing, sales, and customer relations approaches.
- Measured and analyzed website usage data to maximize search engine returns and refine customer interfaces.
- Inspected landing pages, product information, and checkout options to verify visual appeal, accuracy, and usability.
IT Help Desk Officer
Deakin University
10.2019 - 08.2022
- Compiled and accurately entered data for each customer encounter to record in system.
- Revised solutions to operations issues related to software, working closely via phone, email, live chat, and web teleconference; documented support interactions for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users; assisted 20 students per day through troubleshooting tasks.
- Followed up with students to verify optimal customer satisfaction following support engagement and problem resolution; achieved 82% high first call resolution on a monthly basis and 87% customer satisfaction rate.
- Worked individually or as part of a team developing Service Improvement Plans to improve the service processes and/or services as a part of continual Service Improvement.
Marketing Research Analyst
Lie Collection
01.2020 - 01.2020
- Managed and provided executives with statistical and decision-support information used as a basis for reorganization and expansion strategies into Australia.
- Collaborated with stakeholder groups to ensure business and technology alignment with venturing into Australia's digital market.
- Proposed solutions meeting defined specifications and needs as per Australian market demand analysis.
- Gathered, analyzed, and interpreted data and information from over 10 credible sources and formally presented findings to stakeholders.
- Encouraged stakeholders to approach assessments analytically and offered insights to bring new understanding to risk management programs.
Education
Masters of Business Administration -
Edith Cowan University
Perth, WA07.2024
Bachelor of Business Analytics -
Deakin University
Melbourne, VIC07.2022
Diploma of Commerce -
Deakin College Melbourne
Melbourne, VIC07.2019
Skills
- Microsoft Excel
- Microsoft Office Suite
- Microsoft Power BI
- JIRA
- Microsoft Azure
- Data entry and analytics
- RapidMiner
- SQL
- Initiative and problem-solving abilities
- SharePoint
- Service Now
Voluntary Experience
Student Mentor, Deakin College, Melbourne, 10/2017 - 11/2019
- Be a point of contact and reference to over 100 students while guiding new students with transition into University life.
- Share study tips and experiences with new students to help settle down.
- Advise students broadly on how to go about answering coursework.
- Nurture a group of 4 students to develop independent learning skills.
- Refer students to resources and services available in the University community, i.e., counselling services, medical centre, clubs, and sports.
Timeline
Business Analyst
Iluka
05.2023 - 04.2024
E-Commerce Intern
Gao Tek
05.2022 - 10.2022
Marketing Research Analyst
Lie Collection
01.2020 - 01.2020
IT Help Desk Officer
Deakin University
10.2019 - 08.2022
Masters of Business Administration -
Edith Cowan University
Bachelor of Business Analytics -
Deakin University
Diploma of Commerce -
Deakin College Melbourne
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