YOLANDA TROIANO
Gold Coast,Qld
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
23
23
years of professional experience
Work History
Store Manager
Gorman
Goldcoast , Qld
12.2025 - Current
- Achieving Store budgets
- Opening and closing
- Cash handling
- Putting Stock out
- Stock take
- Vm
- Oversaw daily store operations to ensure smooth workflow.
- Trained and supported staff in customer service techniques.
- Developed staff schedules to optimize coverage and efficiency.
- Handled customer inquiries and resolved issues promptly.
- Oversaw inventory management, including stock levels and product displays.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed high customer service standards.
- Managed daily store operations and team performance.
Assistant Manager
Anthony Squires
gold coast, QLD
02.2025 - 11.2025
- Making sure budgets are meet
- Assisted in managing daily operations and staff scheduling.
- Coordinated training sessions for new team members and ongoing staff development.
- Communicated with customers to address inquiries and resolve issues.
- Implemented inventory management procedures to ensure product availability.
- Collaborated with management to develop promotional strategies for products.
- Monitored store performance and reported on sales trends and customer feedback.
- Maintained visual merchandising standards to enhance the shopping experience.
- Led team meetings to discuss goals, updates, and operational challenges.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction
Sales Assistant
Ollie's Place
gold coast, QLD
12.2024 - 02.2025
- Making Budgets
- Opening and Closing duties
- Assisted customers with product selection and inquiries.
- displays and stock levels.
- Collaborated with team members to enhance customer service.
- Created visually appealing merchandise presentations and layouts.
- Handled customer feedback and resolved issues promptly.
- Supported promotional activities and in-store marketing efforts.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
Bundle
IMAGINE FASHION
01.2020 - 01.2023
- Achieving Set KPI's by Store Owner
- VMs
- Getting online orders ready
- Cash handling & EFTPOS
- Opening & Closing
- Resolve Customer Complaints
- Training Staff
STORE MANAGER
SIXTYFOUR
Surfer's Paradise, Australia
01.2017 - 01.2020
- Achieving set KPI's by store owner
- Training Staff
- Layout of Store Merchandise
- Monitor of Stock
- Customer Complaints
- Surfer's Paradise QLD
STORE MANAGER
IGEDO
01.2010 - 01.2018
- Keep and analyses records of sales figures and financial transactions
- Banking
- Cash handling & EFTPOS
- Opening & closing of store
- Achieving set KPI by store owner
- Resolve customer complaints
- Training of staff and organizing staff rosters
- Layout of stock merchandise window displays and having stock presented ready for sale
- Monitor high volume of stock levels and place orders
- Receiving high volume of stock
STORE MANAGER
CATERPILLER Boutique
Broadbeach, Australia
01.2009 - 01.2013
- Layout of stock merchandising
- Banking
- Supervise the training of staff to that the correct process are in order.
- Draw up staff rosters
- Cash handling & EFTPOS
- Opening & closing of store
- Determine the layout of fittings and merchandise of store
- Monitor store levels and place orders
- Maintain a high level of customer service
- Broadbeach
SALES ASSISTANT
EMPORIUM GUARDIA
Main Beach, Australia
05.2008 - 01.2010
- Maintain a high level of customer service
- Cash handling & EFTPOS
- Achieving store budgets
- Opening and closing of store
- Main Beach QLD
STORE MANAGER
Ally Boutique
Sydney, Australia
01.2003 - 01.2006
- Supervise
- Training of staff
- Dealing with all customer complaints
- Draw up staff rosters
- Layout of stock and merchandise
- Maintaining of stock levels
- Stock Orders
- Banking
- Sydney NSW
Assistant Manager /Sale
Anthony squires
01.2025
- Making Sure budgets are meet
- Vm merchandising
- Customer complaints are meet
- Putting out stock
- Stock orde
- Epos and handling Cash
- End of day
Education
Eertificate -
graphic designing
References
- Shaun O'Brien, Store Owner Sixtyfour, 0424 108 008
- Jail Powell, Store Owner Igedo, 0438 131 47
Timeline
Store Manager
Gorman
12.2025 - Current
Assistant Manager
Anthony Squires
02.2025 - 11.2025
Assistant Manager /Sale
Anthony squires
01.2025
Sales Assistant
Ollie's Place
12.2024 - 02.2025
Bundle
IMAGINE FASHION
01.2020 - 01.2023
STORE MANAGER
SIXTYFOUR
01.2017 - 01.2020
STORE MANAGER
IGEDO
01.2010 - 01.2018
STORE MANAGER
CATERPILLER Boutique
01.2009 - 01.2013
SALES ASSISTANT
EMPORIUM GUARDIA
05.2008 - 01.2010
STORE MANAGER
Ally Boutique
01.2003 - 01.2006
Eertificate -
graphic designing