Yolanda Vera
Brighton,VIC
Summary
Talented Project Management with meticulous attention to detail and successful track record of accomplishing projects on time. Knowledgeable about planning and executing commercial and residential projects. Organized and dependable candidate successful at managing multiple projects. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills with the ability and determination to succeed in any fast-paced environment and can bring fresh ideas, new perspectives, operational goals, standards and amazing targets and have a proven track record of consistently getting results. Ensuring that all work is carried out to the highest standards and always driving for continuous improvement of performance.
Overview
9
9
years of professional experience
Work History
Medical Project Management Coordinator
MSI Australia
06.2023 - Current
- Maintain the risk management framework and provide assurance to the project for implementation and compliance.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Build and maintain positive relationships with key stakeholders to facilitate a partnership approach.
- Identify improvement opportunities and work collaboratively to develop continuous improvement systems and processes.
- Oversee, coordinate and track project risks and issues within the governance structure ensuring appropriate reporting, escalation and approvals
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards
- Oversaw quality assurance testing on new installations
- Coordinated materials, charts and reports for weekly meetings
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
- Worked with senior leadership to complete complex projects on time and under budget
- Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands
- Worked alongside contractors to establish timelines for construction projects and provided quality and cost control on various projects
- Inspected facility and recommend repairs, maintenance or supplies to enhance operations
Senior Project Coordinator & Assistant Development
CLX
06.2022 - 06.2023
- Work with entirely Development team to collaboratively develop design layout
- Execute planning and design development in accordance with the design brief.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Coordination of meetings, taking minutes and providing strong admin support.
- Preparation of documents using Microsoft Word, Excel and PowerPoint.
- Submit project documentation for approval by Store National State Managers.
- Assist in updating schedules to ensure timelines and appropriate quality processes are met within the project.
- Coordinate, support planning and monitoring activities to support the project delivery.
- Preparing project briefs, to support informed decision-making and planning.
- Provide regular updates to Coles Project Managers and key stakeholders
- Schedule meetings, coordinate attendees and plan events and meetings with Coles Store Stakeholders and National Managers.
- Attending planning meetings with Coles Store Managers and internal stakeholders.
Assistant Project Management & Planning
RC+D
01.2020 - 07.2022
- Assisting in project management from the concept stage to the final stage
- Help coordinate and be able to multi-task and prioritize on a daily basis to deliver on critical projects.
- Prepare and maintain project documentation for reporting, monitoring, and evaluation purposes to ensure accessibility of quality information and contribute to the achievement of project outcomes.
- Liaising with architects, design team and project managers to ensure projects are completed on time
- Assisting with accounts, running reports raising invoices.
- Manage subcontractor's agreement.
- Support team members in reasonable requests and admin tasks
- Supporting PMO Manager and Project Leads with administrative support
- Accurately catalogue and record Commercial & Residential project information
- Meeting with clients and coordinating agenda
- Work closely with Directors in identification and success in winning projects
Construction Sales Account Manager
Unique Metal Laser
01.2018 - 01.2020
- Completing quotations, using industry standard CAD software
- Processing orders
- Providing order status updates
- Sourcing pricing from suppliers
- Manage administration through NetSuite and Ecommerce Shopify
- Assistance to external sales and customer service team members
- Technical and general enquiries
- Proven customer service skills and internal sales experience
- Understand and support customers through all stages in manufacture of their products
- Assistance to external sales and customer service team members
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Executed successful sales strategies to convert leads into customers
- Identified customer needs to achieve service levels that met and exceeded expectations
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
Account Manager
Lucretia Design
01.2015 - 01.2019
- Ensure that the Customer Services function operates effectively and that activities are aligned with departmental and Company objectives
- Ensure accurate processing of customer quotations, orders and order confirmations are managed satisfactorily and resolved and closed within agreed timescales
- Escalate and resolve areas of concern raised by clients as well as conduct business reviews to ensure clients are satisfied with their products and services
- Monitor company performance against service level agreements, flagging potential issues while liaising with internal departments to ensure client needs are fulfilled effectively
- Attend client meetings to build relationships with existing accounts
- Represent Customer Services function as active members.
- Senior Management Team
- Actively promote and manage the continuous processes in the customer
- Service standards within Call Enquiries and Order Processing
- Producing monthly Customer Relations Reports that is used for educating businesses regarding customer feedback and complaints
Education
Agile Project Management
Charles Sturt University
Albury, NSWProject Management
Charles Sturt University
Albury, NSWSkills
- Project Management
- Organization and Time Management
- Continuous Improvement Projects
- Administrative Support
- Team Meetings
- Document Organization
- Managing Multiple Projects
- Registration Paperwork
- Product and Service Knowledge
- Client Development and Retention
- Technical Presentations
- Task Prioritization
- Quality Assurance
- Data Collection
- Compliance Enforcement
- Change Management
- Business Development
- Continuous Improvements
- Verbal and Written Communication
- Customer Management
- Revenue Growth
- Planning and Execution
- Regulatory Compliance
- Administrative coordination
- Accreditation coordination
- Relationship building and retention
Timeline
Medical Project Management Coordinator
MSI Australia
06.2023 - Current
Senior Project Coordinator & Assistant Development
CLX
06.2022 - 06.2023
Assistant Project Management & Planning
RC+D
01.2020 - 07.2022
Construction Sales Account Manager
Unique Metal Laser
01.2018 - 01.2020
Account Manager
Lucretia Design
01.2015 - 01.2019
Agile Project Management
Charles Sturt University
Project Management
Charles Sturt University
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