Yolanda Vera
Hampton,VIC
Summary
Experienced Project Management and Operations with meticulous attention to detail and a successful track record of accomplishing commercial, retail and residential projects and programs. Knowledgeable about planning, operations,budgeting and executing an extended range of projects such as health industry, retail and industrial. Working experience with stakeholders, directors, executives contractors and project managers. Ensuring that all projects and programs are carried out to the highest standards and always driving for continuous improvement of performance.
With extensive experience in contract management and negotiations. Strong problem-solving and critical-thinking skills with a good understanding of legal concepts and contract law.
Offers suggestions and ideas, encourages others to do the same; and support existing continuous improvement systems and procedures to improve outcomes, quality and efficiency of work.
Resolves issues through deep understanding or interpretation of existing guidelines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project & Operations Coordinator-Fixed Term
MSI Australia
06.2023 - Current
- Provide support to the project team, facilitating smooth project execution.
- Track project progress and identify any potential delays or issues, collaborating with stakeholders and Head of Operations to ensure alignment with project objectives
- Contribute to the development and implementation of a communication strategy as part of the change management plan to ensure that all stakeholders are informed of practice and process changes.
- Maintain accurate project documentation, including plans, reports, and cost records.
- Support Project Managers to coordinate and facilitate the internal project management governance process.
- Maintain the risk management framework and ensure the project's implementation and compliance.
- Maintain the project management systems, including tempo and procore.
- Negotiate contract terms, conditions and pricing and follow up to ensure execution according to the contract terms.
- Collaborate with project teams and contractors to ensure contract compliance.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Ensure efficient management of work within agreed timeframes and outcomes.
- Monitor and control project costs, budgets, and variations.
- Supporting Head of Operations with contractual management.
- Reviewing contracts to ensure the information is complete and captured correctly.
- Procurement, allocate and schedule trades.
- Reviewing, and negotiation of subcontracts.
- Ensure contractors maintain valid permits and all documents are up to date
- Review commercial contracts
- Maintain accurate project documentation and records.
- Build and maintain positive relationships with key stakeholders to facilitate a partnership approach.
- Work on any other projects, internal or external, as required.
- Reporting to the Head of Finance and other stakeholders as required for all proposed projects within the business portfolio.
- Identify improvement opportunities and work collaboratively to develop continuous improvement systems and processes.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Attend site meetings as required.
- Worked alongside contractors to establish timelines for construction projects and provided quality and cost control on various projects.
- End-to-end lease and contract management.
- Inspected facility and recommended repairs, maintenance or supplies to enhance operations.
Project Coordinator Consultant -Fixed Contract
Coles Group
06.2022 - 06.2023
- Monitor overall progress within the programs of work and reporting progress.
- Assisting the Project Managers in the in the planning and implementation of new rollout programs.
- Develop Change processes and procedures to facilitate growth.
- Ensuring that the conditions of the contract, project specifications and project documentation are met.
- Design and deliver communications and project packs for stakeholders.
- Support and guide our senior stakeholders in defining project requirements and scope.
- Collaborate with internal and external teams to deliver project deliverables with an emphasis on change management and longevity.
- Analyse and comprehend data.
- Assets Management.
- Ensure project lifecycle is delivered on time and to budget to latest store drawings.
- Oversaw quality assurance high standards are meet.
- Follow organisational safety, quality & risk policies and guidelines.
- Ensure monitoring and timely reporting of project progress, outcomes and issues to project team.
- Utilise problem-solving approach to support teams in the design of practical and deliver high quality sustainable improvements.
- Liaise with stakeholders including executives, leadership, managers and contractors.
- Work with the entire Development team to collaboratively develop a design layout.
- Manage planning and design development following the design brief.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Submit project documentation for approval nationwide.
- Assist in updating schedules to ensure timelines and appropriate quality processes are met within the project.
- Coordinate, support planning and monitoring activities to support the project delivery.
- Preparing project briefs, to support informed decision-making and planning.
- Schedule meetings, coordinate attendees and plan events and meetings with Stakeholders and National Managers.
- Coordination of meetings, taking minutes and providing strong admin support.
Assistant Project Manager
RC+D
01.2020 - 07.2022
- Assisting in project management from the concept stage to the final stage
- Help coordinate and be able to multi-task and prioritize daily to deliver on critical projects.
- Working with the Design team to ensure the design and compliances meet the construction program, financial
- Coordination and support encompasses project monitoring, financial and reporting.
- Resolution and escalation of design issues that require input from external design consultants to ensure completed our scope or works / within the project timelines
- Leasing with contractors, project managers, architects and subcontractors.
- Prepare and maintain project documentation for reporting, monitoring, and evaluation purposes to ensure accessibility of quality information and contribute to the achievement of project outcomes.
- Liaising with architects, design team and project managers to ensure projects are completed on time.
- Assisting with accounts, running reports raising invoices.
- Manage subcontractor's agreement.
- Support team members in reasonable requests and admin tasks
- Supporting PMO Manager and Project Leads with administrative support
- Accurately catalogue and record Commercial & Residential project information
- Meeting with clients and coordinating agenda
- Work closely with Directors in identification and success in winning projects
Account Manager
Unique Metal Laser
01.2018 - 01.2020
- Review architectural and structural drawings to prepare detailed models.
- Prepare and modify existing drawings for manufacturing.
- Ensure all designs comply with industry standards and regulations.
- Liaise with fabrication team and engineers to coordinate works and ensure design accuracy
- Completing quotations, using industry standard CAD software
- Processing orders
- Manage administration through NetSuite.
- Assistance to external sales and customer service team members
- Technical and general enquiries
- Proven customer service skills and internal sales experience
- Understand and support customers through all stages in manufacture of their products
- Assistance to external sales and customer service team members
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Executed successful sales strategies to convert leads into customers
- Identified customer needs to achieve service levels that met and exceeded expectations
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
- Contributed to event marketing, sales and brand promotion.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated contract terms with clients, securing favourable agreements for both parties.
- Attended monthly sales meetings and quarterly sales trainings.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Service & Maintenance Operation Manager
Lucretia Design
01.2015 - 01.2018
- Ensure that the Customer Services function operates effectively and that activities are aligned with departmental and Company objectives.
- Ensure contractors, designers and architects are adhering to installation. guidelines/specifications across projects.
- Ensure accurate processing installation are closed within agreed timescales.
- Performance Review expectations and processes
- Escalate and resolve areas of concern raised by clients as well as conduct business reviews to ensure clients are satisfied with their products and services.
- Monitor company performance against service level agreements, flagging potential issues while liaising with internal departments to ensure client needs are fulfilled effectively.
- Attend client meetings to build relationships with existing accounts.
- Organising regular 1 to 1 meetings.
- Ensure branding guidelines are always adhered to.
- Actively promote and manage the continuous processes in the customer.
- Service standards within Call Enquiries and Order Processing.
- Producing monthly Customer Relations Reports that are used for educating businesses regarding customer feedback and complaints.
Education
Agile Project Management
Charles Sturt University
Albury, NSWProject Management
Charles Sturt University
Albury, NSWAccounting And Business Management
NMIT TAFE
Preston07.2011
Bachelor of Arts - Graphic Design
NMIT
Melbourne, VIC2009
Skills
- Project Management
- Consulting
- Service improvement project
- Assets Management
- Change Management
- Stakeholder's Support
- Project Documentation
- Project Reports
- Nonprofit Organization
- Reviewing Data
- Consulting Strategy
- Budget Planning
- Budget Control
- Cost Estimation
- Workflow Management
- Managing Multiple Projects
- Registration Paperwork
- Vendor Relations
- Analytical Thinking
- Conflict Resolution
- Facility Maintenance
- Tendering and Procurement
- Compliance Enforcement
- Change Management
- Business Development
- Revenue Growth
- Planning and Execution
- Regulatory Compliance
- Administrative coordination
- Accreditation coordination
- Financial Oversight
- Preparing Budgets
- Contract Closeout
- Contract Performance Monitoring
Accomplishments
- MSI Richmond Health Clinic
- MSI Office
- Daracombe Kew Townhouses
- Melbourne Airport T2 Refresh Refurbishment Of International Arrivals Hall
- Deakin One Office
- Coles Brighton Store
- Coles Gravatt Queensland
- Coles Miranda NSW
- Coles Rutherford NSW
- Apartments La Storia
Delivered Projects:
Certification
Construction White Card
Languages
Spanish
Native or Bilingual
German
Limited Working
References
Upon Request.
Timeline
Project & Operations Coordinator-Fixed Term
MSI Australia
06.2023 - Current
Project Coordinator Consultant -Fixed Contract
Coles Group
06.2022 - 06.2023
Assistant Project Manager
RC+D
01.2020 - 07.2022
Account Manager
Unique Metal Laser
01.2018 - 01.2020
Service & Maintenance Operation Manager
Lucretia Design
01.2015 - 01.2018
Agile Project Management
Charles Sturt University
Project Management
Charles Sturt University
Accounting And Business Management
NMIT TAFE
Bachelor of Arts - Graphic Design
NMIT
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