Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
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Glen Waverley,VIC

Summary

Dynamic professional with a proven track record in customer relationship building and sales process enhancement. At Brain, I spearheaded a team, driving operational excellence and resolving customer issues efficiently, boosting client satisfaction. Skilled in complaint handling and relationship selling, I excel in fast-paced environments, ensuring both team and customer needs are met.

Overview

2025
2025
years of professional experience

Work History

Salesperson

Queenie

Kitchen Staff Member

Queenie
06.2024 - 12.2024

Store Manager

Brain
03.2023 - 03.2024
  • Managed daily operations , maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Education

Diploma -

William Angliss Institute of TAFE
Melbourne, VIC

Melba College
Victoria

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Sales process
  • Sales presentations
  • Product description
  • Complaint handling
  • Relationship selling
  • Follow-up communications
  • Client service
  • Customer needs assessment

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working

Timeline

Kitchen Staff Member

Queenie
06.2024 - 12.2024

Store Manager

Brain
03.2023 - 03.2024

Salesperson

Queenie

Diploma -

William Angliss Institute of TAFE

Melba College
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