Yolande McDermid
Swanbourne,WA
Summary
Experienced office professional with eight years' experience in the travel industry. I have a passion for customer service and have had a proven track record of sales. My passions include the food and travel industry with a genuine interest in the well-being of customers and teammates. Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Top producer consistently exceeds sales goals and tops KPIs to win success. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
24
24
years of professional experience
Work History
Salesperson
Adairs
Booragoon, WA
09.2022 - Current
- Presented products and services to prospective and existing customers to meet client needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Identified customer needs by asking questions and advising on best solutions.
Front of House Officer
RAC Arena
Perth, WA
07.2022 - Current
- Investigated suspicious persons and situations and illegal activity in patrol area.
- Identified needs of customers promptly and efficiently.
Customer Service Officer
Optus Stadium
Burswood, WA
06.2022 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Established trustful relationships with customers through effective communication skills.
- Provided customer service in a courteous and professional manner.
Travel Consultant
Flight Centre
01.2006 - 01.2008
- Stayed up to date on travel industry, policies and restrictions.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Created travel itineraries and made adjustments to meet client specifications.
Travel Consultant and Manager
Flight Centre
01.2000 - 01.2005
- Coordinated ground transportation to and from accommodations for clients.
- Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Education
Diploma of Tourism - Retail Travel, Tour Operations and Wholesaling
Tafe Central
Bachelor of Commerce - Corporate Administration and Management
Curtin University
Skills
- Staff training/development
- Customer service-orientation
- Food Preparation and cooking
- Time management
- Problem Solving
- Excellent communication skills
- Typing 45 wpm
- Customer Engagement
References
References available upon request.
Timeline
Salesperson
Adairs
09.2022 - Current
Front of House Officer
RAC Arena
07.2022 - Current
Customer Service Officer
Optus Stadium
06.2022 - Current
Travel Consultant
Flight Centre
01.2006 - 01.2008
Travel Consultant and Manager
Flight Centre
01.2000 - 01.2005
Diploma of Tourism - Retail Travel, Tour Operations and Wholesaling
Tafe Central
Bachelor of Commerce - Corporate Administration and Management
Curtin University
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