Yolande Swartz
Carramar,Australia
Summary
Business Owner and Office Administrator with extensive experience in operations management and business strategy. Proven ability to build and maintain strong relationships with clients and team members while leading administrative and sales teams. Demonstrated success in leveraging new trends and technologies to drive business growth and achieve sales targets. Highly adaptable professional with strong problem-solving skills and a commitment to achieving organizational goals.
Overview
22
22
years of professional experience
Work History
Business Owner
Gets U Going Driving School
07.2008 - Current
- Instructed students on safe driving practices and road regulations.
- Developed personalized lesson plans accommodating diverse learning needs.
- Conducted mock road tests, ensuring student readiness for official exams.
- Monitored traffic conditions to maintain safety during lessons.
- Provided constructive feedback to enhance driving techniques and build confidence.
- Ensured vehicle safety and maintenance prior to each driving session.
- Demonstrated defensive driving strategies for real-world preparedness.
- Coordinated scheduling of lessons to maximize instructional time.
Medical Receptionist
Royal Perth Hospital
09.2007 - 12.2007
- Maintained accurate patient records while ensuring data confidentiality.
- Organized medical files to comply with hospital policies.
- Provided clinical staff support during peak periods to enhance workflow.
- Answered incoming calls, addressing inquiries from patients and medical offices.
- Managed office phone lines by checking voicemails and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts for clinical staff assistance.
- Performed data entry tasks for billing and collections procedures.
- Oversaw supply inventory, ordering items and stocking shelves as necessary.
Medical Typist
Royal Perth Hospital
06.2007 - 09.2007
- Utilized electronic health record systems for efficient document management.
- Collaborated with healthcare professionals to clarify terminology and patient information.
- Managed multiple typing assignments under tight deadlines in a fast-paced environment.
- Implemented improved workflows for processing documentation requests efficiently.
- Transferred transcribed materials into electronic health records system efficiently.
- Reviewed medical reports for accuracy prior to submission to uphold quality standards.
- Ensured accuracy of transcribed data by comparing against original audio recordings or handwritten documents.
- Assisted with filing paperwork related to patient medical records to maintain organized systems.
- Retrieved archived medical records from storage systems upon request to support clinical needs.
- Attended targeted training sessions to enhance skills and increase speed and accuracy.
- Answered telephones professionally and directed calls appropriately to ensure effective communication.
Receptionist
McGillivray Partners
11.2006 - 06.2007
- Greeted clients and visitors, ensuring a welcoming atmosphere at front desk.
- Managed phone calls, efficiently routing inquiries to appropriate staff members.
- Processed incoming and outgoing mail, distributing correspondence swiftly.
- Maintained office supplies, ordering materials as necessary to support operations.
- Performed accurate data entry into various computer systems in a timely manner.
- Provided administrative support by typing letters, filing documents, and managing copying tasks.
- Coordinated meeting room bookings and arranged catering for events as requested.
- Organized reception area to maintain cleanliness and professionalism.
Receptionist
NS Projects
05.2006 - 11.2006
- Greeted clients and visitors, fostering a welcoming atmosphere at front desk.
- Managed phone calls, efficiently routing inquiries to appropriate staff members.
- Maintained organized filing systems for easy access to client information.
- Processed incoming and outgoing mail, distributing correspondence promptly.
- Scheduled and confirmed appointments, managing daily calendars effectively.
- Performed data entry tasks accurately across various computer systems.
- Provided administrative support through typing, filing, and document management.
- Updated daily log book with visitor information for security and tracking purposes.
Administration Assistant
Georgiou Group
05.2005 - 04.2006
- Managed office correspondence and ensured timely distribution of communications.
- Organized filing systems for efficient access to documents.
- Handled inventory of office supplies and facilitated procurement processes.
- Performed accurate data entry tasks within specified timeframes.
- Answered incoming calls professionally, addressing inquiries promptly.
- Prepared invoices, expense reports, and other documents using Microsoft Office Suite.
- Processed daily incoming mail and responded to internal and external inquiries.
- Greeted visitors and callers, directing them to appropriate staff as needed.
Receptionist / Administration Assistant
Royal Perth Hospital
04.2004 - 04.2005
- Managed incoming calls, directing inquiries to appropriate departments for efficient resolution.
- Maintained patient confidentiality and complied with privacy regulations consistently.
- Assisted with administrative tasks to support smooth daily operations.
- Answered calls, took messages, and transferred inquiries to relevant personnel promptly.
- Organized materials and maintained a tidy reception area for professional appearance.
- Entered data accurately into various computer systems within established timelines.
- Provided comprehensive administrative support, including typing letters and filing documents.
- Monitored office supplies inventory by checking stock levels and placing orders as needed.
Customer Service
Woolworths
10.2003 - 03.2004
- Achieved high customer service satisfaction through consistent engagement and support.
- Greeted guests upon arrival, delivering exceptional customer experiences.
- Provided tailored assistance to individuals with disabilities, enhancing accessibility.
- Developed innovative evaluation methods for assessing customer service interactions.
- Responded promptly to escalated service issues, ensuring swift resolution.
- Managed cash, credit, and digital payments with precision and accuracy.
- Ensured adherence to store policies and safety standards during operations.
- Maintained organized work area while efficiently processing customer transactions.
Education
Cert III Driver Training - Driver Training
Miro Driving Academy
Perth, WA08-2008
Skills
- Appointment scheduling
- Banking operations
- Reception duties and call screening
- Administrative support and liaison
- Filing system maintenance
- Stationery management
- Document control and distribution
- Data entry and typing
- Microsoft Office proficiency
- Housekeeping practices
License
C Class drivers licence
Career Path
- Customer Service, Woolworths, 10/01/03, 03/31/04
- Receptionist / Administration Assistant, Royal Perth Hospital, 04/01/04, 04/30/05
- Administration Assistant, Georgiou Group, 05/01/05, 04/30/06
- Receptionist, NS Projects, 05/01/06, 11/30/06
- Receptionist, McGillivray Partners, 11/01/06, 06/30/07
- Medical Typist, Royal Perth Hospital, 06/01/07, 09/30/07
- Medical Receptionist, Royal Perth Hospital, 09/01/07, 12/31/07
- Business Owner, Gets U Going Driving School, 07/01/08, Current
Profile
Efficient, focussed and self-motivated, Thorough and tenacious with attention to detail, Reliable and flexible, with the ability to adapt to changing circumstances and environments, Proven ability to work effectively and make measurable contributions as part of a team, Demonstrated capacity to work well autonomously and exercise initiative, Well-developed interpersonal skills and the ability to interact at all levels, Strong written and administrative skills, Superior time-management skills with the ability to meet deadlines, High levels of attention to detail, Willingness to accept new challenges and responsibilities, Strong work ethic with a high level of professional discipline and dedication, A focused, loyal and committed person with high ethical standards
Timeline
Business Owner
Gets U Going Driving School
07.2008 - Current
Medical Receptionist
Royal Perth Hospital
09.2007 - 12.2007
Medical Typist
Royal Perth Hospital
06.2007 - 09.2007
Receptionist
McGillivray Partners
11.2006 - 06.2007
Receptionist
NS Projects
05.2006 - 11.2006
Administration Assistant
Georgiou Group
05.2005 - 04.2006
Receptionist / Administration Assistant
Royal Perth Hospital
04.2004 - 04.2005
Customer Service
Woolworths
10.2003 - 03.2004
Cert III Driver Training - Driver Training
Miro Driving Academy
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