Rita Ting Yu Chen
Thornlie,WA
Summary
Friendly and reliable professional with experience in sales and reservations. Skilled in handling bookings and promoting services, with strong communication and problem-solving skills. Committed to delivering excellent service and paying close attention to detail.
Overview
14
14
years of professional experience
Work History
Sales and reservation Role
GCPH Australia
10.2023 - Current
- Manage bookings and handle extensions
- Monitor and follow up on rent arrears
- Oversee Asian market accounts
- Ensure budget targets are met
- Act as liaison for property-related matters
- Communicate effectively with agents and students
Host
Crown
09.2022 - 09.2023
- Greeting customer - Handling phones, e-mails and in person inquiries, reservation requests, large group bookings
- Handling financial transactions, settlements, billing, deposits, refunds and pre-payment
- Handling guest requests and complaints
- Managing floorplans, seating plans and allocations for various seating periods.
Guest Services Agent
Sheraton
06.2011 - 10.2013
- Answered questions about the hotel policy that customer concerns.
- Collected and authorized extra payments of guests.
Education
Diploma of Hospitality Management -
South Metropolitan TAFE
01.2016
Skills
- Asian Languages
- Opera
- Microsoft Products
- Rms Property Management Software
- Property Tree
- Trello
- Booking management
- Guest services
- Time management
Languages
Chinese, Mandarin
Timeline
Sales and reservation Role
GCPH Australia
10.2023 - Current
Host
Crown
09.2022 - 09.2023
Guest Services Agent
Sheraton
06.2011 - 10.2013
Diploma of Hospitality Management -
South Metropolitan TAFE