Vineet Sharma
YAMUNANAGAR,HARYANA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Analyst
EClerx Services
Panchkula, Haryana
09.2023 - Current
- Take appropriate steps to resolve customer's problems.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- International chat operations Responsibilities.
- Troubleshoot technical issues related to customer services.
- Check the status of service on account in diagnostic tools.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Customer Service Associate
FRONTIZO BUSINESS SERVICE PRIVATE LIMITED
PANCHKULA, INDIA
08.2021 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Commerce -
HIMALAYAN UNIVERSITY
ITANAGAR, INDIA05.2018
High School Diploma -
SANT NISCHAL SINGH PUBLIC SCHOOL
YAMUNANAGAR, INDIA04.2015
Skills
- Preparation of Demonstrations
- Amazon Alexa
- Customer Relationship Management
- Customer Service and Assistance
- Customer Service
- MS Office Proficiency
- Inbound and Outbound Calling
- Refunds and Exchanges
- Customer Complaint Resolution
- Prioritizing Calls
- Refund Processing
- Complex Problem-Solving
- Customer Data Confidentiality
- Policy and Procedure Adherence
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Analyst
EClerx Services
09.2023 - Current
Customer Service Associate
FRONTIZO BUSINESS SERVICE PRIVATE LIMITED
08.2021 - 11.2022
Bachelor of Commerce -
HIMALAYAN UNIVERSITY
High School Diploma -
SANT NISCHAL SINGH PUBLIC SCHOOL