Yonatan Ghe
Kensington,VIC
Summary
Dynamic business owner and manager at Hernol Pty. Ltd., adept in small business operations and client service. Successfully enhanced customer satisfaction through strategic marketing and relationship building, achieving significant financial growth. Proven project management skills complemented by strong verbal communication, fostering a collaborative workplace culture and optimizing operational efficiency.
Overview
33
33
years of professional experience
Work History
Owner/manager
Hernol Pty.Ltd/ the Abyssinian Restaurant
01.2013 - Current
- Developed comprehensive business plans outlining vision and objectives
- Established operational processes to enhance efficiency and productivity
- Managed vendor relationships to ensure quality service delivery
- Implemented marketing strategies to increase brand awareness and customer engagement
- Coordinated financial management, including budgeting and expense tracking
- Oversaw daily operations to maintain high service standards
- Cultivated a positive workplace culture to foster team collaboration
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in daily operations and workflow management to ensure efficient processes.
- Accomplished multiple tasks within established timeframes.
Technical Specialist
Toll Tech Services
07.2007 - 07.2018
- MelbourneProvided technical support for software and hardware troubleshooting, enhancing system performance.
- Provided technical support for software and hardware troubleshooting, enhancing system performance.
- Assisted in the implementation of new systems, ensuring seamless integration with existing processes.
- Worked with diverse teams to resolve technical challenges.
- Developed documentation for technical processes, ensuring clarity and consistency across the organization.
- Led projects focused on optimizing workflow processes, resulting in enhanced service delivery standards.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
- Enhanced data security, implementing rigorous backup procedures and disaster recovery plans.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Assessed business requirements to create focused solutions.
Food and Beverage Attendant
McDonald's/ Karlstad Sweden
06.1993 - 08.1995
- Developed comprehensive business plans outlining vision and objectives
- Established operational processes to enhance efficiency and productivity
- Managed vendor relationships to ensure quality service delivery
- Implemented marketing strategies to increase brand awareness and customer engagement
- Coordinated financial management, including budgeting and expense tracking
- Oversaw daily operations to maintain high service standards
- Cultivated a positive workplace culture to foster team collaboration
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in daily operations and workflow management to ensure efficient processes.
- Accomplished multiple tasks within established timeframes.
Logistics Coordinator
Hodan Group
04.2007 - 06.2011
- Coordinated logistics operations to ensure timely delivery of goods.
- Managed inventory levels using tracking software to optimize supply chain efficiency.
- Developed and maintained relationships with transportation vendors for improved service quality.
- Analyzed shipping data to identify cost-saving opportunities and streamline processes.
- Assisted in the preparation of shipping documentation, ensuring compliance with regulations.
- Implemented process improvements that reduced delays and enhanced workflow efficiency.
- Collaborated with cross-functional teams to align logistics strategies with business objectives.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
- Improved warehouse efficiency by redesigning layout for smoother flow of goods.
- Ensured compliance with international shipping regulations, preventing legal issues and fines.
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
- Oversaw maintenance and repair of logistics equipment, minimizing downtime and disruptions.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Built and established relationships with staff and vendors.
- Monitored performance of logistics operations to identify areas for improvement.
- Negotiated contracts to secure favorable rates and terms.
Telecommunications Technician
Ericsson Global Services/ Gothenburg Sweden
02.1999 - 09.2006
- Installed and configured telecommunications equipment to ensure optimal network performance.
- Conducted routine maintenance and troubleshooting on communication systems to minimize downtime.
- Collaborated with cross-functional teams to implement system upgrades and enhancements.
- Developed technical documentation for installation procedures and best practices.
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Responded to service requests during and after business hours.
- Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
- Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Performed quality assurance on systems to confirm optimal performance.
- Coordinated installation of new users and relocations of existing users.
- Monitored network performance metrics using advanced tools, allowing proactive identification of areas needing attention or improvement.
- Optimized network configurations for better signal quality and increased coverage area.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Improved service coverage, participating in expansion of network infrastructure.
- Facilitated team knowledge sharing by conducting training sessions on new technology integrations.
- Reduced downtime by promptly diagnosing and fixing network issues.
- Streamlined network operations, conducting regular performance tests.
- Ensured regulatory compliance, conducting thorough inspections and adjustments of telecommunications equipment.
- Increased efficiency through automation of routine monitoring tasks.
- Upgraded system performance, integrating latest telecommunications technologies.
- Achieved significant improvements in signal quality by optimizing antenna placement and configuration.
- Maintained accurate records of maintenance activities to ensure compliance with industry standards.
- Installed wiring, cabling and networking hardware on customer premises.
- Performed preventive maintenance of telecommunications equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Assembly Line Production Worker
Volvo Group/ Gothenburg Sweden
05.1997 - 03.2006
- GothOperated assembly line machinery to ensure efficient production processes.
- Inspected finished products for quality assurance and compliance with standards.
- Collaborated with team members to maintain workflow and meet production targets.
- Assisted in training new employees on safety protocols and operational procedures.
Assembly Line Worker
Electrolux/Arvika Sweden
06.1995 - 03.1997
- Operated assembly line machinery to ensure consistent production flow.
- Assembled components according to specifications and quality standards.
- Conducted routine inspections to maintain product quality and safety compliance.
- Collaborated with team members to optimize workflow efficiency and minimize downtime.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Maintained organized workstations to enhance productivity and safety measures.
- Assisted in troubleshooting equipment issues to minimize production interruptions.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Streamlined assembly processes, reducing waste and improving output speed.
Education
Associate of Arts - Hospitality Management
Brighten Hospitality Management
Melbourne, VIC12.2007
Bachelor of Science - Telecommunications Engineer
Chalmers Hogschoolan Gothenburg
Gothenburg 05.1996
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Business management
- Consulting
Timeline
Owner/manager
Hernol Pty.Ltd/ the Abyssinian Restaurant
01.2013 - Current
Technical Specialist
Toll Tech Services
07.2007 - 07.2018
Logistics Coordinator
Hodan Group
04.2007 - 06.2011
Telecommunications Technician
Ericsson Global Services/ Gothenburg Sweden
02.1999 - 09.2006
Assembly Line Production Worker
Volvo Group/ Gothenburg Sweden
05.1997 - 03.2006
Assembly Line Worker
Electrolux/Arvika Sweden
06.1995 - 03.1997
Food and Beverage Attendant
McDonald's/ Karlstad Sweden
06.1993 - 08.1995
Associate of Arts - Hospitality Management
Brighten Hospitality Management
Bachelor of Science - Telecommunications Engineer
Chalmers Hogschoolan Gothenburg