Yonggeun Song
Brisbane,QLD
Summary
I am a motivated and adaptable professional from South Korea with diverse experience in customer service, food and beverage, and semiconductor inspection. With a background in music and experience working in fast-paced environments, I have developed strong teamwork, communication, and problem-solving skills. I am also multilingual, with proficiency in Korean, conversational English, and basic Japanese. Currently, I am seeking new opportunities in Australia as part of my working holiday experience.
Overview
8
8
years of professional experience
Work History
Semiconductor Product Quality Inspector & Packagin
Hansol Iones
07.2022 - 03.2024
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Inspected outbound shipments and conducted random sampling of product quality.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Identified and helped resolve non-conforming product issues.
Barista
Starbucks Korea
06.2019 - 02.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Restaurant Waiter & Kitchen Assistant
Everland Amusement Park
11.2018 - 05.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Merchandise Sales
Lotte World Amusement Park
01.2016 - 11.2016
- Utilized persuasive communication skills to promote special offers and discounts, increasing sales conversion rates.
- Managed cash register transactions accurately, maintaining financial integrity within the store environment.
- Provided exceptional customer service by resolving issues promptly, ensuring customer satisfaction and loyalty.
- Organized promotional events for new product launches, generating excitement among customers and boosting initial sales figures.
- Streamlined store operations by implementing efficient processes for merchandise handling, stocking, and display setup procedures.
Education
Bachelor of Arts - N/A (or General Studies)
SoongSil University
Seoul, South Korea02.2021
Skills
- Customer Service Excellence:
Demonstrated strong interpersonal and communication skills through various customer service roles in fast-paced environments - Teamwork and Collaboration:
Extensive experience working in teams, both in professional settings (eg, customer service and food & beverage) and in collaborative musical ensembles - Multilingual Communication:
Proficient in Korean (native), conversational English, and basic Japanese, with the ability to understand and communicate in a variety of cultural contexts
- Attention to Detail:
Ensured quality and safety standards were met while inspecting and packaging semiconductor products in a high-tech environment - Adaptability and Quick Learning:
Thrived in different industries, from hospitality to semiconductor inspection, by quickly learning new skills and adapting to new roles
Accomplishments
Customer Service Excellence:
Consistently received positive feedback from customers and supervisors during my time at Lotte World, Everland, and Starbucks for delivering excellent customer service and maintaining a high level of professionalism.
Languages
English
Professional Working
Japanese
Elementary
Korean
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Semiconductor Product Quality Inspector & Packagin
Hansol Iones
07.2022 - 03.2024
Barista
Starbucks Korea
06.2019 - 02.2020
Restaurant Waiter & Kitchen Assistant
Everland Amusement Park
11.2018 - 05.2019
Merchandise Sales
Lotte World Amusement Park
01.2016 - 11.2016
Bachelor of Arts - N/A (or General Studies)
SoongSil University
Similar Profiles
Hanbi KimHanbi Kim
Teaching Assistant at Hansol EducationTeaching Assistant at Hansol Education
Shin Woo NamShin Woo Nam
Accountant at Hansol AccountingAccountant at Hansol Accounting
Olusegun AkinfeOlusegun Akinfe
Materials Manager at Hansol Geonetworks LtdMaterials Manager at Hansol Geonetworks Ltd