Yongjie(Jason) FU
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager
Golden Dawn Pty Ltd
02.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Director
Real Jiti Pty Ltd
05.2017 - 02.2022
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Comprehensive bookkeeping and accounting skills
Director
Eosos Pavilion Pty Ltd
06.2012 - 06.2017
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Build strong relationship with travel agencies and local drivers to develop more group customers
- Comprehensive bookkeeping and accounting knowledge
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Sales Associate
Century 21
12.2007 - 09.2010
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
MBA - International Tourism And Hospitality Management
Griffith University
Gold Coast, QLD06.2012
BBA - International Marketing
Chengdu University of Technology And Information
Chengdu, China07.2010
Skills
- Contract Negotiations
- P&L Management
- Workflow Planning
- Customer Relationship Management
- Business Administration
- Schedule Management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
General Manager
Golden Dawn Pty Ltd
02.2022 - Current
Director
Real Jiti Pty Ltd
05.2017 - 02.2022
Director
Eosos Pavilion Pty Ltd
06.2012 - 06.2017
Sales Associate
Century 21
12.2007 - 09.2010
MBA - International Tourism And Hospitality Management
Griffith University
BBA - International Marketing
Chengdu University of Technology And Information
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