Yong Joe Chin
South Brisbane
Summary
Experienced Results-oriented Marketing and Sales Coordinator with over 5 years of experience. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Always eager to contribute to team success through hard work, attention to detail and excellent organizational skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Business Development Manager
Menulog
03.2023 - Current
- Sign 450+ locations pharmacy chain in Australia Market, first new vertical brand to rollout in Australia Market and currently the first and largest Pharmacy partner across all JET markets.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Business Development Executive
Menulog
03.2022 - 03.2023
- Kept detailed records of daily activities through online customer database.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Generated new business with marketing initiatives and strategic plans.
- Collaborated with marketing team to develop successful marketing strategies.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Senior Account Manager
TMGM
10.2021 - 03.2022
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Met or exceeded sales goals for 30 accounts by bringing in over 50 new accounts and upselling deals to existing clients.
- Completed over 500 weekly cold calls to attract new customers, maintaining high conversion rate.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Following up on leads and winning new clients.
- Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
- Developing and implementing strategic plans to manage and grow accounts.
Business Development Manager
Easi Company
10.2020 - 05.2021
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability with local restaurants.
- Planning, developing and organising advertising policies and campaigns to support sales objectives
- Negotiated, prepared and signed long-term contracts with over 80% of restaurants based in Wollongong.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Directed successful SEO and link-building campaign to increase website's credibility and drive traffic.
- Devised effective marketing, sales and other promotional initiatives.
- Generated new business with marketing initiatives and strategic plans.
- Develop and execute targeted campaigns through digital channels to increase engagement through the online community.
- Collaborated with marketing team to develop successful marketing strategies.
- Supporting business growth and development through the preparation and execution of marketing objectives, policies and programs
Dining Hall Supervisor
Toro Robata Sushiya Restaurant
02.2020 - 10.2020
- Worked flexible hours; night, weekend, and holiday shifts.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised wait staff during meal service.
- Maintained clean, safe and hazard-free work environment.
- Served as host for diners to drive pleasurable dining experiences.
- Coordinated dining service with other departments.
- Accurately completed end-of-day financial tasks worth over $1000 of cash and card transactions daily.
- Used coordination and planning skills to achieve results according to schedule.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Providing exceptional customer service and having critical problem solving skills during service resulting zero complaint to restaurant
Retail Sales Representative
Visionary Solutions Sdn Bhd
07.2018 - 07.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Tracked down hard-to-find merchandise at diverse locations using SAP.
- Spoke to customers in different language (Chinese,English,Malay,Cantonese,Hokkien) to increase loyalty and establish relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Maintain Top sales in Penang region for 10 months after 2 month of learning.
- Set up event stand facilities and equipment, cleaned areas and organized to ensure road show run smoothly.
Retail Salesman
Harvey Norman
03.2017 - 07.2018
- Used POS system to process sales, returns, online orders and gift card activations.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Prospected 80 potential customers per week and maintained solid 45% conversion rate.
- Visited customer locations to evaluate requirement, demonstrate and propose strategic solutions for diverse needs.
- Supported loss prevention goals by monitoring shopper behavior.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Logged reports, expenses, receipts and sales documents into digital database.
- Folded and arranged merchandise in attractive displays to drive sales.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Commerce - Marketing And Management
University of Wollongong
Wollongong, NSW07.2021
High School Diploma -
Inti International College Penang
Penang03.2019
Skills
- Product and Service Promotion
- Interdepartmental Collaboration
- Staff Training and Development
- Google AdWords
- Market Trend Analysis
- Sales Expertise
- Customer Complaint Resolution
- Problem Solving
Timeline
Business Development Manager
Menulog
03.2023 - Current
Business Development Executive
Menulog
03.2022 - 03.2023
Senior Account Manager
TMGM
10.2021 - 03.2022
Business Development Manager
Easi Company
10.2020 - 05.2021
Dining Hall Supervisor
Toro Robata Sushiya Restaurant
02.2020 - 10.2020
Retail Sales Representative
Visionary Solutions Sdn Bhd
07.2018 - 07.2019
Retail Salesman
Harvey Norman
03.2017 - 07.2018
Bachelor of Commerce - Marketing And Management
University of Wollongong
High School Diploma -
Inti International College Penang
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