Yongluo Li
Southbank,Victoria
Summary
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Work History
Restaurant Waiter
Muwu BBQ
06.2021 - 09.2021
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
Bachelor of Business Admin. - Management Information Systems
Monash University
Melbourne, VIC07.2026
Skills
- Service Quality
- High-Volume Dining
- Order Management
- Food Spoilage Prevention
Timeline
Restaurant Waiter
Muwu BBQ
06.2021 - 09.2021
Restaurant waiter
Bachelor of Business Admin. - Management Information Systems
Monash University
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