Yongmei YE
Waterloo
Summary
I have extensive overseas experience in managing and customer service and local working experience. And am able to work in a busy multicultural environment either independently or in a team. I have strong interpersonal communication skills, and hard working.
Experienced with identifying and capturing sales opportunities in competitive markets. Utilizes strategic approaches to build strong client relationships and increase revenue. Strong understanding of sales techniques, customer needs analysis, and effective negotiation strategies.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Sales Specialist
Lotte Duty Free
11.2023 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Promoter / Brand Ambassador
Heinemann / Sydney Airport
01.2023 - Current
- Sell skin care products and fragrances.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified potential marketing opportunities to increase brand awareness.
Sales Manager
Global Realty
09.2022 - 03.2023
- Sell the off-plan properties
Sales Partner
HOME789
04.2016 - 07.2022
- Sell the off-plan apartments and some second hand properties.
Office Assistant
Smart Link Homewares
03.2015 - 04.2015
- Took customer orders and phone orders, handled customer’s payments.
- Arranged daily deliveries.
- Kept samples in a complete range and showroom clean.
Purchasing Manager
Galanz Group
01.1995 - 05.2011
- Purchased materials from local and overseas sources.
- Established relevant management regulations.
- Led my team members to achieve the company’s cost cutting goals every year.
Education
CustomerService Course -
Navitas English
06.2015
Business Management - undefined
Ji Nan University
01.1991
Skills
- Well-organized
- Excellent team player
- Ability to multitask
- Responsible and reliable
- Ability to prioritize tasks
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
Certification
Real Estate Licence (Class 1) and Driver’s licence
Language
Chinese
Native or Bilingual
English
Professional Working
Timeline
Sales Specialist
Lotte Duty Free
11.2023 - Current
Promoter / Brand Ambassador
Heinemann / Sydney Airport
01.2023 - Current
Sales Manager
Global Realty
09.2022 - 03.2023
Sales Partner
HOME789
04.2016 - 07.2022
Office Assistant
Smart Link Homewares
03.2015 - 04.2015
Purchasing Manager
Galanz Group
01.1995 - 05.2011
Business Management - undefined
Ji Nan University
CustomerService Course -
Navitas English
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