Microsoft Office
Leo SHANG
Backoffice and IT Support
Brisbane,QLD
Summary
Accomplished Billing Specialist with over 2+ of experience in utility management, adept at managing client inquiries, billing, and administrative tasks with high efficiency and accuracy. Proficient in CRM systems, excelling in data management, invoice generation, and providing critical support to customer service and accounting teams. Coordinates closely with billing software engineers to resolve software issues and design and update templates, enhancing process efficiency. Has a proven track record of resolving billing and payment issues promptly, preparing detailed financial reports, and assisting in strategic planning with business development teams. Skills in monitoring utility metrics and system integrity make this professional a valuable asset for optimizing billing processes and enhancing customer satisfaction.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Back Office & IT Support
Silver Asset Services
09.2021 - Current
- Ensured timely and accurate completion of billing tasks, demonstrating strong attention to detail and significantly enhancing back-office operations.
- Provided exceptional support to internal stakeholders, fostering collaborative relationships across departments to streamline communication and improve workflow efficiency.
- Regularly reviewed and optimized back-office procedures, adapting to changes in utility management and billing requirements.
- Facilitated comprehensive training sessions on CRM systems and billing software, boosting team productivity and performance.
- Maintained up-to-date knowledge of industry regulations, supporting compliance efforts and operational excellence.
- Coordinated with IT and software engineers to promptly troubleshoot and resolve system issues, minimizing downtime and maintaining system integrity.
- Became go-to resource for colleagues by developing broad expertise in billing and customer data management.
- Supported audit preparations and responses, ensuring documentation accuracy and swiftly addressing discrepancies to uphold financial standards.
- Demonstrated adaptability and commitment during high-volume periods or staff shortages, ensuring business continuity and target achievement.
- Streamlined routine back-office tasks through automation, such as correspondence management and recordkeeping, enhancing overall office efficiency.
- Enhanced team capability by hiring, training, and mentoring new staff, implementing performance evaluation strategies that improved service quality.
- Assessed reports and trends in utility usage and billing, providing strategic insights that informed decision-making.
Education
Master of Information Technology - Information Technology
University of Queensland
Brisbane, QLD12.2019
Bachelor of Agriculture - Agriculture
University of Jilin
Changchun, CHINA06.2016
Skills
- Data Entry and Management
- Document and File Management
- Report Generation and Writing
- Workflow and Project Coordination
- Accounting and Billing
- Spreadsheet and Excel Proficiency
- Research and Information Gathering
- Support Services
- Strong Problem-Solving Skills
- Database Management
Websites
References
References available upon request
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Career advancementTeam Building / Company RetreatsPersonal development programsCompany CultureSoftware
CRM
Frontend Web Development
Backend Web Development
Data Analysis
Timeline
Back Office & IT Support
Silver Asset Services
09.2021 - Current
Master of Information Technology - Information Technology
University of Queensland
Bachelor of Agriculture - Agriculture
University of Jilin
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