Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
YONGXI （Laura） YU

YONGXI （Laura） YU

Kedron,Australia

Summary

Experienced professional with a background in workforce management and sales, skilled in optimizing schedules, and improving efficiency in office setting. Proficient in Excel Office Suite, including advanced Excel functions, with strong analytical and communication skills. Highly organized, adaptable, and eager to bring administrative support and problem-solving expertise to the Administration Officer role.

Overview

5
5
years of professional experience

Work History

SALES ASSISTANT

SANDRO&MAJE CONCESSION DAVID JONES
10.2022 - Current
  • Managing sales records, using sales software and coordinating with other departments
  • Demonstrated excellent customer service and communication skills to meet sales targets and foster customer loyalty
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Manage online platforms, actively responding to inquiries, and offering personalized styling advice to enhance customer experience

WORKFORCE MANAGEMENT ANALYST / SHIFT SUPERVISOR

TELUS DIGITAL
01.2020 - 03.2021
  • Analyzed call volume trends to forecast workforce needs and created effective schedules to ensure optimal staffing levels
  • Utilized Excel for data analysis to optimize resource allocation and improve team performance
  • Monitored productivity, adherence, and shrinkage reports to identify improvement areas and optimize team performance

Education

Bachelor of Arts - VisualCommunication Design

Academy of Fine Arts
01.2017

Skills

  • Office software
  • Excel functions
  • Attention to details
  • Team coordination
  • Problem Solving
  • Effective project management and time management
  • Self-confident and can stay calm under pressure
  • Focused on delivering exceptional services meeting management expectations
  • A positive, can-do attitude
  • Bilingual -Mandarin and English all in written and verbal
  • Excellent organizational skills and the ability to multi task

Personal Information

Visa Status: 485 Temporary valid till Jun 2029

References

References available upon request.

Timeline

SALES ASSISTANT

SANDRO&MAJE CONCESSION DAVID JONES
10.2022 - Current

WORKFORCE MANAGEMENT ANALYST / SHIFT SUPERVISOR

TELUS DIGITAL
01.2020 - 03.2021

Bachelor of Arts - VisualCommunication Design

Academy of Fine Arts

Similar Profiles

CREATE PROFILE
YONGXI （Laura） YU