YONGXIN (Koko) GUO
Sunnybank Hills,QLD
Summary
Have had experience as Marketing Consultant, Sales Assistant and Translation assistant. Professional and experienced communication professional prepared for this role. Known for flexibility, reliability, and effective communication. Skills include customer service, inventory management, and sales techniques. Employers value problem-solving abilities and positive attitude. Also available for languages Mandarin and Cantonese.
Overview
10
10
years of professional experience
Work History
Marketing Consultant
Dongguan Keenrich Electronics
01.2020 - 07.2025
- Developed comprehensive marketing strategies to enhance brand visibility and drive customer engagement.
- Conducted market research to identify trends and inform product positioning initiatives.
- Collaborated with cross-functional teams to implement integrated marketing campaigns across multiple channels.
- Analyzed campaign performance metrics to optimize marketing efforts and improve ROI.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained accurate inventory records using point-of-sale systems.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Language Translator
Guangzhou Translate School
11.2018 - 11.2019
- Translated educational materials and documents for diverse audiences to enhance comprehension.
- Collaborated with instructors to ensure accurate language representation in curriculum development.
- Reviewed and edited translations for clarity, context, and cultural relevance, ensuring high-quality output.
- Assisted in the training of new translators, providing guidance on best practices and tools used.
- Developed terminology databases to ensure consistency and accuracy in specialized translations.
- Fostered relationships with clients to understand specific needs, tailoring translations accordingly for maximum impact.
- Provided timely and accurate translations for legal documents, resulting in positive client feedback.
Sales Assistant
Sallyrose
06.2015 - 02.2018
- Collaborated with team members to optimize merchandise displays and promotions.
- Processed transactions efficiently, ensuring customer satisfaction and loyalty.
- Analyzed sales trends to recommend product adjustments and improve stock levels.
- Led weekly team meetings to discuss performance and set strategic goals.
- Developed and implemented initiatives to streamline checkout procedures and reduce wait times.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Engaging Australia And The Asia Pacific - Business
Griffith University
QLD01-2024
Bachelor of Business - Business
Guangzhou University
Guangzhou, China01-2015
High School Diploma -
Kelvin Grove State College
Brisbane, QLD12-2009
Skills
- Project management
- Brand messaging
- Social media management
- Conversion rate optimization
- Sales strategies
- Relationship building
- Customer needs assessment
- Cold calling
- Customer relationship management
- Brand representation
- Multilingual proficiency
- FLUENT IN CANTONESE AND MADARIN
Languages
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Full Professional
Timeline
Marketing Consultant
Dongguan Keenrich Electronics
01.2020 - 07.2025
Language Translator
Guangzhou Translate School
11.2018 - 11.2019
Sales Assistant
Sallyrose
06.2015 - 02.2018
Engaging Australia And The Asia Pacific - Business
Griffith University
Bachelor of Business - Business
Guangzhou University
High School Diploma -
Kelvin Grove State College