Yooral Soni
Minto,NSW
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
15
15
years of professional experience
Work History
Operation Control Center Co-ordinator
Transit Systems NSW
10.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Kept high average of performance evaluations.
Assistant Operations Manager/Network Planner
Interline Bus Services
02.2019 - 10.2023
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Communicated with customers to assess satisfaction with products and services received.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
Network Coordinator
Interline Bus Services
07.2014 - 02.2019
- Reduced downtime for end-users by troubleshooting and resolving complex network issues promptly.
- Collaborated with cross-functional teams to integrate new technologies and ensure seamless operations.
- Assisted the Operations Manager in achieving the service and performance expectations of the TfNSW.
- Ensure consistent delivery of services when the operations Manager is not in attendance, including communication with and coordination of operational staff.
- Keep the Operations Manager informed of serious incidents.
- Allocates buses to shifts.
- Prepares daily rosters, ensuring all shifts are covered.
- Prepares required documentation when required.
- Monitors radio and deals with driver enquiries.
Bus Operator
Interline Bus Services
10.2013 - 07.2014
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
Duty Officer
Coles Supermarket
03.2009 - 02.2012
- Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
- Monitored surveillance systems for potential threats, allowing for quick identification and resolution of issues.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement.
- Maintained safety standards by conducting regular inspections and implementing corrective actions as needed.
Education
Bachelor of Science - Medicinal And Pharmaceutical Chemistry
Gujarat University, Gujarat, India
Gujarat, India05.2000
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Document Management
- Staff Management
- Strategic Planning
- Event Planning
- Administrative Leadership
- Operations Management
Languages
Hindi
Native or Bilingual
Timeline
Operation Control Center Co-ordinator
Transit Systems NSW
10.2023 - Current
Assistant Operations Manager/Network Planner
Interline Bus Services
02.2019 - 10.2023
Network Coordinator
Interline Bus Services
07.2014 - 02.2019
Bus Operator
Interline Bus Services
10.2013 - 07.2014
Duty Officer
Coles Supermarket
03.2009 - 02.2012
Bachelor of Science - Medicinal And Pharmaceutical Chemistry
Gujarat University, Gujarat, India
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