Yorman Godoy
North Ryde,NSW
Summary
Highly qualified and enthusiastic professionalwith over 7 years of experience in managing client-focused operations in the educationabroad industry. Successfully oversee humanresources, budgeting, data management, andthe achievement of the different metrics plotted. Develop and lead productive andefficient office staff. Contribute to high-volumequality practices by providing exceptionalcustomer service.
Overview
5
5
years of professional experience
Work History
Counseling Supervisor
Rc Migration
09.2021 - 11.2022
- Collaborated with multidisciplinary teams to develop holistic treatment plans addressing the unique needs of each client.
- Mentored new counselors through the onboarding process, helping them acclimate to their roles quickly and effectively..
- Enhanced client outcomes by implementing evidence-based counseling techniques and strategies.
- Generate new agreements and improverelationships with existing agreements
Commercial Manager
Elite World Education
10.2019 - 09.2021
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Strengthened team and organization by recruiting and hiring 25 qualified employees.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
Counselor
VETA
09.2017 - 10.2019
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Education
GED -
International House
Sydney, NSW07.2024
Bachelor of Science - Marketing
SENA
Colombia11.2019
Skills
- Substance Abuse Knowledge
- Supervisory Experience
- Mental Health Assessment
- Individual Counseling
- Decision-Making
- Training and mentoring
- Employee Supervision
- Problem Identification
- Quality Control
- Employee Performance Evaluations
- Personnel Management
- Performance Metrics
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Counseling Supervisor
Rc Migration
09.2021 - 11.2022
Commercial Manager
Elite World Education
10.2019 - 09.2021
Counselor
VETA
09.2017 - 10.2019
GED -
International House
Bachelor of Science - Marketing
SENA
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