Yosephine Hartanto
Melbourne,VIC
Summary
Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Banquet Server
Four Seasons Hotel
08.2022 - 07.2023
- Enhanced customer satisfaction by providing efficient and friendly service during banquet service
- Maintained a clean and organized service area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Ability to adhere to guest food dietary
Hotel Front Office Receptionist Intern
Sparks Life Hotel
04.2021 - 04.2021
- Enhanced guest satisfaction by efficiently.
- Maintained a welcoming atmosphere at the front desk, addressing guest inquiries promptly and professionally.
- Developed strong relationships with guests, resulting in repeat business and positive online reviews.
- Developed proficiency in the use of industry-specific software programs, ensuring accurate and efficient management of guest records and reservations.
- Contributed to a positive workplace environment by maintaining open lines of communication with colleagues and displaying a consistently professional demeanor at all times.
Food and Beverage Attendant Intern
Sparks Life Hotel
04.2021 - 04.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Participated in ongoing training sessions to stay updated on industry trends and best practices for optimal job performance.
Accounting and Finance Intern
PT. Sumber Sejahtra Sempurna
04.2021 - 04.2021
- Enhanced financial reporting accuracy by assisting in the preparation of monthly and quarterly financial statements.
- Collaborated with team members to complete financial projects efficiently, resulting in timely delivery of reports to stakeholders.
- Ensured accurate bookkeeping by reconciling accounts and resolving discrepancies on a regular basis.
- Supported annual audit process through meticulous organization and review of financial documents, facilitating a smooth auditing experience.
- Assisted with payroll processing, ensuring timely and accurate compensation for employees while maintaining compliance with regulations.
- Gained proficiency in accounting software systems such as QuickBooks and Excel, streamlining data entry tasks and report generation processes.
- Maintained confidentiality when handling sensitive financial information, adhering to ethical guidelines set forth by the company''s policies.
Education
Bachelor - Hotel And Resort Management
William Angliss Institute of TAFE
Melbourne, VICAdvanced Diploma - Hospitality
William Angliss Institute of TAFE
Sydney, NSW06.2023
Diploma - Hospitality
William Angliss Institute of TAFE
Sydney, NSW12.2022
Skills
- Customer Service
- Food handling and Service
- Wine Service
- Teamwork Abilities
- Professional Communication
- Quick Learner
- Hardworking and Responsible
- Active Listening
- Task Prioritization
- Flexible and Adaptable
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Chinese (Mandarin)
Limited Working
French
Elementary
Certification
Responsible Service of Alcohol Victoria
Timeline
Banquet Server
Four Seasons Hotel
08.2022 - 07.2023
Hotel Front Office Receptionist Intern
Sparks Life Hotel
04.2021 - 04.2021
Food and Beverage Attendant Intern
Sparks Life Hotel
04.2021 - 04.2021
Accounting and Finance Intern
PT. Sumber Sejahtra Sempurna
04.2021 - 04.2021
Bachelor - Hotel And Resort Management
William Angliss Institute of TAFE
Advanced Diploma - Hospitality
William Angliss Institute of TAFE
Diploma - Hospitality
William Angliss Institute of TAFE