Yoshiko Moore

Dedicated to delivering and coordinating a comprehensive, client-cantered service and case management, employing a flexible and strength-based approach. Skilled in leading service teams and programs with a focus on adherence to WH&S guidelines, Quality Standards, Government service agreements, and brokerage and private pay contracts. Specialised in offering a wide range of Customer Directed Services tailored to individual lifestyles and cultural backgrounds, aligned with CÜRA Community Services Mission, Vision, and Values, legislative guidelines, and funding agreements.

Key Achievements:

• Provided clinical support and guidance to the CURA Care Team.

• Conducted clinical assessments for Home Care Package (HCP) customers.

• Developed innovative and comprehensive care plans/service delivery plans through collaboration with customers, their families, and stakeholders, ensuring alignment with individual budgets.

• Delivered clinical nursing care in accordance with our established clinical framework.

• Renegotiated and reviewed care/service delivery plans, upholding each customer's right to dignity and autonomy in their preferred lifestyle.

• Maintained a consistent and positive demeanour in all interactions with stakeholders, aligning behaviour with the organisation's Code of Conduct and representing its values.

• Implemented care plans for improve customer's outcome and overall health.
• Provided support and guidance to customer's and families to navigate healthcare systems.

Performed essential tasks in community aged care, including obtaining vital signs, weight, and relevant customer's information, with a focus on accurate reporting to the supervising nurse. Proficiently entered data, generated reports, and kept tracking documents to ensure efficient record-keeping and reporting processes.

Key Responsibilities:

• Conducted thorough client's assessments in strict accordance with current regulations and guidelines.
• Monitored progress towards customer's goals, proactively adjusting care plans to achieve optimal results.
• Played a pivotal role in enhancing customer's care by developing and executing comprehensive care plans, contributing to improved health outcomes.

• Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-cantered care techniques.
• Educated family members on various aspects of client care to enhance support networks during times of need.
• Kept clients engaged in social networks and communities for personal health and growth.
• Monitored clients' progress to adjust treatment plans accordingly.
• Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Established trusting relationships with clients and their families through empathetic communication and active listening.