Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yoshi Tennekoon

Melbourne,VIC

Summary

Proactive professional offering 5 years working in airline industry. Adept at responding to intense emergency situations with calm and professionalism. Pursuing Crew Member position focused on providing exceptional customer service to passengers.

Overview

12
12
years of professional experience

Work History

Breakfast Cook/Assistant Chef

Opal Healthcare
Sandringham , VIC
12.2022 - Current

Extending courteous greetings to residents in a welcoming manner.
Crafting an array of over 40 sandwich variations for supper and dinner service.

Skillfully prepare salads, sandwiches, and soups to meet the culinary needs of 70 residents.
Assisting in various food preparation tasks, including cooking and plating.
Proficiently cooking breakfast for 70 residents and assembling hot boxes for breakfast and lunch.
Ensuring strict adherence to food safety protocols, including HACCP guidelines.
Supporting inventory management through participation in stocktaking and control procedures.
Presenting visually appealing plates of textured meals, fruit platters, and dessert trays for Morning Tea, Lunch, Afternoon Tea, and Dinner services.

Ensured proper storage of food items at appropriate temperatures.

Monitored product freshness and rotation.

Provided guidance to junior cooks on techniques, preparation methods and recipes for breakfast dishes.

Chef

Arcare Aged Care
Cheltenham, VIC
09.2023 - 11.2023

Diligently prepared and cooked meals according to specified menu requirements.
Maintained high-quality standards and impeccable presentation for all dishes served.
Maintained open communication channels with the Chef Manager and Facility Manager.
Provided supervision and guidance to kitchen personnel, ensuring efficient operations.
Upheld strict adherence to safe food handling procedures and hygiene protocols.
Received and managed deliveries, storing stock in designated areas in compliance with organizational standards.
Skillfully executed bulk cooking for up to 90 residents, ensuring timely and consistent meal preparation.

Mental Health Counselor

Institute of Mental Health
Colombo, Sri Lanka
08.2021 - 05.2022

Provided valuable guidance and advice aimed at fostering self-esteem and community engagement.

Offered support and mentorship to a caseload of 7 clients, consistently promoting integrity in practice.

Employed cognitive behavioral therapy techniques to help clients identify and modify negative behavioral patterns.

Active member of both the IAOTH of Ireland and the British Council of Complementary Therapies in the UK.

Senior Customer Service Executive

Apex Managed Solutions
Colombo, Sri Lanka
01.2019 - 05.2022

Described product and service details to customers to provide information on benefits and advantages.

Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

Developed working relationships with internal and external customers while assisting with account management duties.

Employed comprehensive benchmarks to establish and monitor customer service standards.

Founder/Cook Manager

Yoshi's Claypot Cooking
Colombo, Sri Lanka
01.2018 - 03.2021

Executed the preparation, cooking, and plating of a diverse range of Sri Lankan cuisine menus, utilizing locally sourced ingredients and traditional cooking techniques.

Orchestrated high-volume food preparation activities within a dynamic and fast-paced setting.

Demonstrated precision and efficiency in daily operational tasks.

Sustained high levels of energy and enthusiasm throughout demanding work shifts. Fostered a collaborative and efficient working environment conducive to meeting tight deadlines.

Innovated menu offerings to enhance brand visibility and customer contentment.

Provided comprehensive training to kitchen personnel for efficient task execution under pressure.

Cabin Crew Member

Qatar Airway's
Doha , Qatar
01.2012 - 06.2017

Ensured passengers' safety and comfort during all stages of their journey, adhering to airline protocols and regulations.

Represented the airline with professionalism, enhancing the overall customer experience by maintaining a positive and welcoming demeanor.

Oversaw the well-being of both cockpit crew members and passengers in First & Business Class, including managing meal services.

Operated as a First-Class galley attendant, meticulously plating and presenting meals to meet high-quality standards.

Effectively managed in-flight situations, including handling disruptive passengers and aiding during medical emergencies.

Facilitated seamless communication between the flight deck and cabin crew, ensuring coordinated operations and optimal service delivery throughout flights.

Education

Diploma in Hospitality Management

Swanston Institute
Melbourne, VIC
08-2024

Cert 4 in Commercial Cookery

Swanston Institute
Melbourne, VIC
02-2024

Cert 3 in Commercial Cookery

Swanston Institute
Melbourne, VIC
11-2023

Diploma in Leadership and Management

Sydney Academy
Sydney, NSW
10-2022

Diploma in Counseling & Psychotherapy

Institute in Mental Health
Sri Lanka
05-2022

Skills

  • Supply Restocking
  • Recipe-based cooking
  • Customer Satisfaction
  • Equipment Preparation
  • Kitchen Organization
  • Teamwork and Collaboration
  • Effective prioritization
  • Team building
  • Profound Understanding of Customer Preferences and Requirements
  • Effective Communication
  • Problem-Solving
  • Professional Demeanor
  • Adaptability
  • Bulk Food Preparation
  • Team Leadership
  • Written Communication
  • Professionalism
  • Food Plating
  • Delivery of First-Class and Business-Class In-Flight Meal Services

Timeline

Chef

Arcare Aged Care
09.2023 - 11.2023

Breakfast Cook/Assistant Chef

Opal Healthcare
12.2022 - Current

Mental Health Counselor

Institute of Mental Health
08.2021 - 05.2022

Senior Customer Service Executive

Apex Managed Solutions
01.2019 - 05.2022

Founder/Cook Manager

Yoshi's Claypot Cooking
01.2018 - 03.2021

Cabin Crew Member

Qatar Airway's
01.2012 - 06.2017

Diploma in Hospitality Management

Swanston Institute

Cert 4 in Commercial Cookery

Swanston Institute

Cert 3 in Commercial Cookery

Swanston Institute

Diploma in Leadership and Management

Sydney Academy

Diploma in Counseling & Psychotherapy

Institute in Mental Health
Yoshi Tennekoon