Proactive professional offering 5 years working in airline industry. Adept at responding to intense emergency situations with calm and professionalism. Pursuing Crew Member position focused on providing exceptional customer service to passengers.
Extending courteous greetings to residents in a welcoming manner.
Crafting an array of over 40 sandwich variations for supper and dinner service.
Skillfully prepare salads, sandwiches, and soups to meet the culinary needs of 70 residents.
Assisting in various food preparation tasks, including cooking and plating.
Proficiently cooking breakfast for 70 residents and assembling hot boxes for breakfast and lunch.
Ensuring strict adherence to food safety protocols, including HACCP guidelines.
Supporting inventory management through participation in stocktaking and control procedures.
Presenting visually appealing plates of textured meals, fruit platters, and dessert trays for Morning Tea, Lunch, Afternoon Tea, and Dinner services.
Ensured proper storage of food items at appropriate temperatures.
Monitored product freshness and rotation.
Provided guidance to junior cooks on techniques, preparation methods and recipes for breakfast dishes.
Diligently prepared and cooked meals according to specified menu requirements.
Maintained high-quality standards and impeccable presentation for all dishes served.
Maintained open communication channels with the Chef Manager and Facility Manager.
Provided supervision and guidance to kitchen personnel, ensuring efficient operations.
Upheld strict adherence to safe food handling procedures and hygiene protocols.
Received and managed deliveries, storing stock in designated areas in compliance with organizational standards.
Skillfully executed bulk cooking for up to 90 residents, ensuring timely and consistent meal preparation.
Provided valuable guidance and advice aimed at fostering self-esteem and community engagement.
Offered support and mentorship to a caseload of 7 clients, consistently promoting integrity in practice.
Employed cognitive behavioral therapy techniques to help clients identify and modify negative behavioral patterns.
Active member of both the IAOTH of Ireland and the British Council of Complementary Therapies in the UK.
Described product and service details to customers to provide information on benefits and advantages.
Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Developed working relationships with internal and external customers while assisting with account management duties.
Employed comprehensive benchmarks to establish and monitor customer service standards.
Executed the preparation, cooking, and plating of a diverse range of Sri Lankan cuisine menus, utilizing locally sourced ingredients and traditional cooking techniques.
Orchestrated high-volume food preparation activities within a dynamic and fast-paced setting.
Demonstrated precision and efficiency in daily operational tasks.
Sustained high levels of energy and enthusiasm throughout demanding work shifts. Fostered a collaborative and efficient working environment conducive to meeting tight deadlines.
Innovated menu offerings to enhance brand visibility and customer contentment.
Provided comprehensive training to kitchen personnel for efficient task execution under pressure.
Ensured passengers' safety and comfort during all stages of their journey, adhering to airline protocols and regulations.
Represented the airline with professionalism, enhancing the overall customer experience by maintaining a positive and welcoming demeanor.
Oversaw the well-being of both cockpit crew members and passengers in First & Business Class, including managing meal services.
Operated as a First-Class galley attendant, meticulously plating and presenting meals to meet high-quality standards.
Effectively managed in-flight situations, including handling disruptive passengers and aiding during medical emergencies.
Facilitated seamless communication between the flight deck and cabin crew, ensuring coordinated operations and optimal service delivery throughout flights.