Summary
Overview
Work History
Education
Skills
Certification
Clinical Placement Experience
Languages
Timeline
Generic

Yosif Bakla

Canberra,ACT

Summary

A newly graduated Registered Nurse by 2026 dedicated to providing compassionate, person-centred care with dignity and respect. With over five years of experience in customer service and seven clinical placements across diverse settings, I bring a commitment to holistic care that responds to physical, emotional, and social needs. I value teamwork, reflective practice, and continuous learning, and I am drawn to Calvary’s mission of ‘being for others’ in every interaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Crew Member

Kingsleys Chicken
04.2021 - Current
  • Delivered consistent, high-quality service in a high-pressure environment, demonstrating calmness, task prioritisation, and strong time management.
  • Developed effective verbal communication and interpersonal skills while engaging with diverse community members, ensuring all individuals felt seen, respected, and supported.
  • Maintained strict hygiene, food safety, and infection control procedures, reinforcing vigilance and accountability in public settings.
  • Collaborated with team members to reduce service delays and enhance workflow, reflecting a responsive, team-based approach to dynamic care environments.
  • Resolved customer concerns with empathy, emotional regulation, and professionalism, maintaining dignity and psychological safety during challenging interactions.
  • Assisted in shift coordination and onboarding of new staff, fostering a respectful, collaborative, and growth-oriented team culture.
  • Delivered tailored service and recommendations, applying attentive listening and individualised care.
  • Adhered to safety, service, and procedural standards, demonstrating stewardship, consistency, and a commitment to high-quality outcomes.

Education

Bachelor of Science - Nursing

University of Canberra
Canberra, ACT
11-2025

Skills

  • Proficient in verbal and written communication, including clinical handovers
  • Collaborative and respectful member of multidisciplinary healthcare teams during placements
  • Skilled in time management, prioritisation, and maintaining performance under pressure
  • Adaptable to dynamic care environments and changing patient needs
  • Committed to delivering culturally safe, kind, and person-centred care
  • Knowledgeable in infection prevention, hygiene standards, and safety protocols
  • Familiar with clinical documentation systems and electronic health records
  • Emotionally intelligent with the ability to manage conflict and support psychological safety
  • Experience in informal leadership, including peer mentoring and shift coordination
  • Dedicated to ongoing learning, reflective practice, and evidence-based care delivery

Certification

  • HLTAID009 – Provide Cardiopulmonary Resuscitation (CPR) - (June, 2025).
  • HLTAID010 – Provide Basic Emergency Life Support (BELS) - (June, 2025).
  • HLTAID011 – Provide First Aid - (June, 2025).
  • Manual Handling and Safe Patient Handling Training – University of Canberra, (March 2025).
  • Working with Vulnerable People (WWVP) Card – ACT – Valid.
  • NDIS Worker Screening Check – Pending.
  • National Criminal History Check – Cleared (May 2024).
  • Australian Citizenship – Eligible to work in Australia without restriction.

Clinical Placement Experience

  • Haematology Unit – 14A
    The Canberra Hospital
    11 Aug 2025 – 22 Aug 2025 (80 hours, General)
  • Jindalee Aged Care Placement
    Jindalee Aged Care Residence
    3 Jun 2025 – 11 Jun 2025 (32 hours, General)
  • Jindalee Aged Care Placement
    Jindalee Aged Care Residence
    14 Apr 2025 – 9 May 2025 (88 hours, General)
  • Radiation Oncology
    The Canberra Hospital
    26 Aug 2024 – 20 Sep 2024 (128 hours, General)
  • Acute Care of the Elderly – Ward 11B
    The Canberra Hospital
    28 May 2024 – 3 Jun 2024 (24 hours, General)
  • Hospital in the Home (HITH)
    North Canberra Hospital (formerly Calvary Public Hospital)
    25 Mar 2024 – 12 Apr 2024 (78.5 hours, General)
  • Westmead Rehabilitation Placement
    Westmead Rehabilitation Hospital
    24 Oct 2022 – 18 Nov 2022 (20 days, General)

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Customer Service Crew Member

Kingsleys Chicken
04.2021 - Current

Bachelor of Science - Nursing

University of Canberra

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Yosif Bakla