Youchaa Jdid
Craigieburn
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines aswell as having the ability of strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Heavy Truck Driver
Y-5 Transport
01.2024 - 10.2024
- Navigated challenging roadways and adapted quickly to detours or route changes, ensuring no delays in meeting deadlines.
- Maintained vehicle safety by conducting thorough pre-and post-trip inspections, identifying necessary repairs, and addressing maintenance needs.
- Maintained open lines of communication with supervisors about any issues related to truck performance or potential hazards on the road.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Customer Service Executive
Tabets Bakery
02.2023 - 06.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Customer Service Representative
Krispy Kream
05.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Dairy Department Stocker
Coles Supermarket
01.2022 - 07.2022
- Optimized workflow efficiency by developing effective organizational systems within storage areas for easy retrieval of items during restocking activities.
- Applied personal discipline to accomplish stocking assignments.
- Maximized product visibility through careful placement of end-cap displays, leading to increased impulse purchases from customers browsing the aisles.
- Upheld high standards for merchandising displays, making certain that all items were attractively arranged in accordance with company guidelines.
- Provided excellent customer service, addressing concerns and answering questions about products or store policies.
Education
Bachelor of Science - Piloting
Flight Academy Australia, (FAA)
Melbourne, VIC11-2025
Associate of Applied Science - Engineering
RMIT University
Melbourne, VIC11-2022
Skills
- Safe driving practices
- Hazardous materials handling
- Decision-making under pressure
- Permit and license compliance
Accomplishments
- Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Licensed Heavy Rigid Driver
- Aviation Security Identification Card (ASIC)
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Interests
- Gym Workouts
- Outdoor Recreation
- Backpacking and Hiking
- Auto Repair/Restoration
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Piloting
Timeline
Heavy Truck Driver
Y-5 Transport
01.2024 - 10.2024
Customer Service Executive
Tabets Bakery
02.2023 - 06.2024
Customer Service Representative
Krispy Kream
05.2022 - 12.2022
Dairy Department Stocker
Coles Supermarket
01.2022 - 07.2022
Bachelor of Science - Piloting
Flight Academy Australia, (FAA)
Associate of Applied Science - Engineering
RMIT University
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